Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Oct 2021 16:52:59 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION bisi oyeleye                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bisi oyeleye Bot:  Hi Bisi Oyeleye ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9509993924 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503685495            08:45 PM, 30th Oct                   Sohaib                   Hi Bisi ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:45 PM, 30th Oct                     bisi oyeleye                    Hello Shoaib. My order #9509993924 was delivered this evening but one item is missing           08:46 PM, 30th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:47 PM, 30th Oct                     bisi oyeleye                    ALU Leaf on marble base accent was not included           08:47 PM, 30th Oct                   Sohaib                   163612498 - - Alu Leaf On Marble Base Decor Accent           08:48 PM, 30th Oct                     bisi oyeleye                    Yes. It was not included in the box delivered           08:48 PM, 30th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:50 PM, 30th Oct                     bisi oyeleye                    Ok. Will someone contact me?           08:50 PM, 30th Oct                   Sohaib                   Yes we will inform you very soon via your registered email           08:52 PM, 30th Oct                     bisi oyeleye                    Ok. Thanks           08:52 PM, 30th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:52 PM, 30th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3290855