Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Oct 2021 07:42:07 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div style="direction: rtl"><br></div>Dear Support Team,<div>This is the Guess bag with the metal clip still attached. However the Sketchers shoes I had to go to the store to remove the clip as my son wanted to wear it.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjE5NjQwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a9pqPFDQ8V160Sz7i7mR6UwHQXkyIrWj2lOzMEtySz4"><div>
<div dir="ltr"> This is the second Guess bag that I received which was damaged as the leather strip is detached from the lock.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjE5NjQwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JGY0WuMddxebaSaAe4lnfeIBxrs0PWZLwdHVtr-pYys"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjE5NjQwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.X2VQUKKl8_YyG5_pqYXkXJ-axRX8vhjt49WWlX5_gFw"><br>
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<div dir="ltr">Moreover, as you can see I have ordered a BLUE vest, but I received a GREEN one instead! I am ok with the green vest and I am not considering exchanging it. However, this is totally unprofessional.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjE5NjQxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9guFZJ7bCCc5WbWCVQF9KKsAO8cGfAO_DRAEB_rxGcU"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI3MjE5NjQxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IGFBrcLal1oM4NTjqFVcRptraNRk9m0Muc7ZAWe7egI"><br>
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<div dir="ltr">I am very disappointed with the online service of Centrepoint as I never expected this kind of service from them! Sending damaged items to their customers:(</div>
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<div dir="ltr">Hope you look in to the matter ASAP.</div>
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<div dir="ltr">Regards,</div>
<div dir="ltr">Safa Omar <br><br><blockquote></blockquote>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Oct 2021, at 12:58 AM, Centrepoint<br>
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<blockquote> &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi <span style="color: rgb(51, 51, 51); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">Safa </span> ,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing the issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div>We are looking forward to hearing from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3283128