Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 18:06:40 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:32 PM, 26th Oct                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:32 PM, 26th Oct                     hi                    Hi dear Sohaib           09:33 PM, 26th Oct                     hi                    hope you doing well           09:33 PM, 26th Oct                     hi                    I want to know about one of my order delivery           09:33 PM, 26th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:33 PM, 26th Oct                     hi                    this is the Order #9509490422           09:33 PM, 26th Oct                   Sohaib                   Could you please confirm that if the following contact number is correct : +971502904698           09:34 PM, 26th Oct                     hi                    yes           09:35 PM, 26th Oct                     hi                    this my phone number           09:35 PM, 26th Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:38 PM, 26th Oct                     hi                    is there any problem ?           09:38 PM, 26th Oct                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            09:41 PM, 26th Oct                     hi                    let me to tell you Mr,Sohaib this is not my first order in your online shopping           09:41 PM, 26th Oct                   Sohaib                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           09:41 PM, 26th Oct                   Sohaib                   We can see that dealy in your order delivered as we have investigated regarding the same in the meantime           09:42 PM, 26th Oct                     hi                    ok but today I do not receive any call for your courier           09:43 PM, 26th Oct                     hi                    but I was receive on of my order it was to items           09:43 PM, 26th Oct                   Sohaib                   Rest assured that We will do our best to arrange that for you very soon.           09:44 PM, 26th Oct                     hi                    but the order that is 6 items is not delivered           09:45 PM, 26th Oct                     hi                    ik           09:45 PM, 26th Oct                     hi                    ok           09:45 PM, 26th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:47 PM, 26th Oct                     hi                    sorry           09:48 PM, 26th Oct                     hi                    Sohaib           09:48 PM, 26th Oct                   Sohaib                   Is there anything else I can help you with?           09:48 PM, 26th Oct                     hi                    I have anther question           09:48 PM, 26th Oct                     hi                    yes           09:48 PM, 26th Oct                     hi                    I have some items for return           09:49 PM, 26th Oct                     hi                    its more then 20 days ago           09:49 PM, 26th Oct                     hi                    no body is came to I return it           09:50 PM, 26th Oct                     hi                    the order number is #9506856290           09:50 PM, 26th Oct                     hi                    9506856273 and 9506856246           09:51 PM, 26th Oct                     hi                    this 3 items is should be return           09:52 PM, 26th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:52 PM, 26th Oct                     hi                    ok           09:52 PM, 26th Oct                   Sohaib                   Could you please confirm that if the following contact number is correct : +971523809619           10:00 PM, 26th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           10:02 PM, 26th Oct                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:06 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3274183