Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 26 Oct 2021 13:13:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation christine                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  christine Bot:  Hi Christine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9509347203 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0563449791            02:35 PM, 26th Oct                     christine                    thank you           02:35 PM, 26th Oct                   mayar                   Hi Christine,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:37 PM, 26th Oct                     christine                    hi           02:38 PM, 26th Oct                     christine                    Goodafternoon           02:38 PM, 26th Oct                     christine                    i just want to followup my order           02:39 PM, 26th Oct                     christine                    9509347203           02:39 PM, 26th Oct                     christine                    because when i order that it mention there that next day delivery but until now i didn't receive my order           02:40 PM, 26th Oct                   mayar                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:42 PM, 26th Oct                     christine                    thank you           02:43 PM, 26th Oct                   mayar                   Thank you for allowing me the time to check. I appreciate your patience.           02:44 PM, 26th Oct                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:44 PM, 26th Oct                     christine                    yes please           02:44 PM, 26th Oct                     christine                    because i am expecting the delivery the next day when i purchase the items           02:45 PM, 26th Oct                   mayar                   We will do our best to deliver your order asap           02:45 PM, 26th Oct                   mayar                   Is there anything else i can help you with           02:45 PM, 26th Oct                     christine                    yes please           02:45 PM, 26th Oct                     christine                    nothing only my concern is my order           02:45 PM, 26th Oct                     christine                    to be deliver on time           02:46 PM, 26th Oct                   mayar                   You will contacted soon enough           02:47 PM, 26th Oct                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:47 PM, 26th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3271731