Subject: Ticket Assigned - Conversation with zeeshan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 19:40:52 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zeeshan zeeshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zeeshan Bot:  Hi Zeeshan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9672648521 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971527436057            11:23 PM, 06th Oct                     zeeshan                    Ok           11:24 PM, 06th Oct                     zeeshan                    Hello           11:25 PM, 06th Oct                   Sohaib                   Hi Zeeshan, Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:27 PM, 06th Oct                     zeeshan                    Hi           11:28 PM, 06th Oct                     zeeshan                    I am trying to order some items           11:28 PM, 06th Oct                     zeeshan                    But not able to login to mobile app           11:28 PM, 06th Oct                     zeeshan                    Also tried to reset password but not getting any email for password reset as mentioned on app           11:29 PM, 06th Oct                     zeeshan                             11:29 PM, 06th Oct                     zeeshan                    Are you there ?           11:30 PM, 06th Oct                   Sohaib                   Kindly try to log in to your account via Email: [email-masked]           11:31 PM, 06th Oct                     zeeshan                    Can't you see the same email i typed in screenshot           11:31 PM, 06th Oct                   Sohaib                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           11:34 PM, 06th Oct                     zeeshan                    Do you really want to help or just wasting my time           11:34 PM, 06th Oct                     zeeshan                    I already did the same several time           11:35 PM, 06th Oct                   Sohaib                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible) 2. platform from which you tried to reset the password 3. Registered email address 4. Country of access           11:35 PM, 06th Oct                     zeeshan                             11:35 PM, 06th Oct                     zeeshan                    Samsung galaxy s10           11:35 PM, 06th Oct                     zeeshan                    [email-masked]           11:36 PM, 06th Oct                     zeeshan                    Uae           11:36 PM, 06th Oct                   Sohaib                   We see that even after updating your application you are still facing this issue. We apologize for the inconvenience caused to you.  Please be assured as we have now escalated this issue to our technical team with the screenshot you provided and they are closely working on this to fix it for you.   Please allow us time to get this fixed for you           11:37 PM, 06th Oct                     zeeshan                    Okay           11:38 PM, 06th Oct                   Sohaib                   Is there anything else I can help you with?           11:38 PM, 06th Oct                     zeeshan                    No           11:38 PM, 06th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:40 PM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3195285