Subject: New Reply Received - COMPLAINT - NOTICE# 01 || Refund on Manufacturing Defect in Product || 5 years Warranty
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 06 Oct 2021 16:29:17 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  COMPLAINT - NOTICE# 01 || Refund on Manufacturing Defect in Product || 5 years Warranty  Ticket comment <div class="ydp38e24529yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<div></div>
        <div dir="ltr">
<div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Dear Home Box Store</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Jeddah,</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Saudi Arabia</font></div>
</div>
<br>
</div>
<div dir="ltr">
<div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Just received a first ever, call from Home Box Help and they requested to send a Picture of Mattress with issue. Here I have attached pictures showing the problem. I have used the measuring tape just to show the actual surface and to make the dip visible. Hope this will help to solve the issue, on TOP URGENT basis.</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NDczMjE5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pjo7hN4sxL0xSO8toklYtTxZplHvN1X7T9BKtfBVwhw" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br><span></span><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NDczMjE5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TLFIvio7rOtbN6Ld9V6TvNAXY_y7sl04NQT1OdjVhug" class="yahoo-inline-image" style="max-width: 800px; width: 100%" data-id="&lt;[email-masked]&gt;"><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Waiting for the response.</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font><br></font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>TAUSEEF AKHTAR</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Senior Assistant, Trade Finance</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>International Islamic Trade Finance Corporation (ITFC)</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Trade Finance Arm of Islamic Development Bank (IsDB)</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Jeddah, Saudi Arabia</font></div>
<div dir="ltr" style="color: rgb(38, 40, 42); font-family: Helvetica Neue, Helvetica, Arial, sans-serif"><font>Mobile: +966 567 395 553</font></div>
</div>
<br>
</div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div>______________________________________________________________________________________________________________________________________________________________</div>
        
        </div>
<div id="ydpbfb39d20yahoo_quoted_3627084603" class="ydpbfb39d20yahoo_quoted">
            <div style="font-family:'Helvetica Neue', Helvetica, Arial, sans-serif;font-size:13px;color:#26282a">
                
                <div>
                    </div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, 6 October 2021, 18:05:06 GMT+3, Tauseef Akhter &lt;[email-masked]&gt; wrote:
                
                </div>
<div><br></div>
                <div><br></div>
                <div><div id="ydpbfb39d20yiv4909490620"><div><div class="ydpbfb39d20yiv4909490620yahoo-style-wrap" style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px">
<div dir="ltr"><font>Dear Home Box Store</font></div>
<div dir="ltr"><font>Jeddah,</font></div>
<div dir="ltr"><font>Saudi Arabia</font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font color="#4c76a2"><b>IMPORTANT:  This is the Notice# 01 against my complaint number 3176525 dated 28 September 2021</b></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font color="#cd232c"><b><i>I have copied the official emails of: Ministry of Commerce, Saudi Arabia, which will be my next destination, if I will not get my complaint resolved in the next 03 Working Days. </i></b></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font><b>DETAILS OF COMPLAINT:</b></font></div>
<div dir="ltr"><font>    I placed online order# 6255241261 with Home Box, Jeddah and paid SAR 828.60 for iRest King Size Mattress with 5 Years Warranty (Screenshot is given below). </font></div>
<div dir="ltr"><font>    Two weeks ago, we noticed that Mattress has built the dip on two sides, due to which sleep is highly uncomfortable and my wife developed back ache.</font></div>
<div dir="ltr"><font>    The dip is now getting deeper and we cannot use it.</font></div>
<div dir="ltr"><font>    As it is under 5 Years Warranty, so we contacted Home Box and filed complaint# 3176525 on 28 September 2021</font></div>
<div dir="ltr"><font>    Till date, no one called us or emailed to us. I repeatedly tried to call on Customer Care number but there is only one voice "all agent are busy, select 1 to get call back"</font></div>
<div dir="ltr"><font>    I tried the WhatsApp number of Home Box as well, as per their website, but there is no reply, no response.</font></div>
<div dir="ltr"><font>    Finally, I am sending this Notice to Home Box, before I file my official Complaint to Ministry of Commerce, Saudi Arabia to help me and get the Refund of my money. <br></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font><img title="Inline image" alt="Inline image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI2NDczMjE5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wdf8ucLDYc5I2hI6GoeSksFSiTXcvXqtTm9wny9NWS8" class="ydpbfb39d20yiv4909490620yahoo-inline-image" style="max-width:800px;width:100%" data-id="&lt;[email-masked]&gt;"><br></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr">
<span style="font-size:medium">I hope that concerned in Home Box, will consider it an IMPORTANT &amp; URGENT matter and resolve it on TOP URGENT basis, i.e. within the Next Three Working Days.</span><br>
</div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font>Waiting for a response.</font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font><br></font></div>
<div dir="ltr"><font>TAUSEEF AKHTAR</font></div>
<div dir="ltr"><font>Senior Assistant, Trade Finance</font></div>
<div dir="ltr"><font>International Islamic Trade Finance Corporation (ITFC)</font></div>
<div dir="ltr"><font>Trade Finance Arm of Islamic Development Bank (IsDB)</font></div>
<div dir="ltr"><font>Jeddah, Saudi Arabia</font></div>
<div dir="ltr"><font>Mobile: +966 567 395 553</font></div>
<div dir="ltr">
<br><span><h1 id="ydpbfb39d20yiv4909490620ydp244bd3e3account-section-heading" class="ydpbfb39d20yiv4909490620ydp244bd3e3smallerTitle" style="font-size:24px;margin:0px 0px 12px;font-family:Lato, Helvetica, Arial, sans-serif;font-weight:400;line-height:1.1;color:rgb(31, 33, 35)"><br></h1></span><br>
</div>
<div dir="ltr"><br></div>
<div dir="ltr">
<br><span></span><br>
</div>
</div></div></div></div>
            
        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3194112