Subject: Ticket Assigned - on validation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 20:39:56 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation mohammed sameer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed sameer Bot:  Hi Mohammed Sameer ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567744334            12:31 AM, 06th Oct                   Sohaib                   Hi Mohammed  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:31 AM, 06th Oct                     mohammed sameer                    Sorry, Order 9506403292 was not processed successfully. Please try again or use Cash on Delivery at https://maxfashion.app.link/GUO6tfbe7jb           12:32 AM, 06th Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:32 AM, 06th Oct                     mohammed sameer                    Your debit card XXX2289 linked to acc. XXX920001 was used for AED29.12 on Oct  5 2021 11:32PM at TABBY,AE. Av           12:32 AM, 06th Oct                     mohammed sameer                    They deduct my money after they reject order           12:33 AM, 06th Oct                     mohammed sameer                    How can i get refund           12:33 AM, 06th Oct                   Sohaib                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9506403292) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9506403306).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           12:34 AM, 06th Oct                   Sohaib                   A new order was placed successfully which is: (9506403306).           12:35 AM, 06th Oct                     mohammed sameer                    Really its placed           12:35 AM, 06th Oct                   Sohaib                   Kindly note that your order has been placed successfully           12:36 AM, 06th Oct                   Sohaib                   Is there anything else I can help you with?           12:38 AM, 06th Oct                     mohammed sameer                    Thanks           12:39 AM, 06th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:39 AM, 06th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3190603