Subject: Ticket Assigned - Conversation with eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 18:10:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with eman eman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  eman Bot:  Hi Eman ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597460371            09:42 PM, 05th Oct                   Sohaib                   Hi Eman, Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:42 PM, 05th Oct                     eman                    I return a t-shirt but I didnt get its payment it was mistaken with another t-shirt           09:43 PM, 05th Oct                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            09:44 PM, 05th Oct                     eman                    8104981720           09:46 PM, 05th Oct                   Sohaib                   All-Over Print T-shirt with Round Neck and Cap Sleeves           09:47 PM, 05th Oct                     eman                    Yes           09:48 PM, 05th Oct                     eman                    I returned a gray t-shirt instead           09:48 PM, 05th Oct                     eman                    Grey           09:48 PM, 05th Oct                     eman                    Hello           09:53 PM, 05th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           10:05 PM, 05th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           10:06 PM, 05th Oct                   Sohaib                   We would like to inform you that we have processed the refund of amount (KWD 1) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:08 PM, 05th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:09 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3190162