Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 17:11:56 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588399093            08:53 PM, 05th Oct                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:54 PM, 05th Oct                     hello                    Hello.           08:54 PM, 05th Oct                     hello                    I ordered a baby stroller yesterday. When I opened it it was damaged and unuseable           08:54 PM, 05th Oct                     hello                    Can i go to a baby shop store and return it?           08:55 PM, 05th Oct                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           08:55 PM, 05th Oct                     hello                             08:55 PM, 05th Oct                     hello                             08:56 PM, 05th Oct                     hello                             08:56 PM, 05th Oct                     hello                    The rods are bent so it can't be unfolded           08:56 PM, 05th Oct                   Sohaib                   Could you please share your order number so we can be able to assist you optimally? We appreciate your cooperation,,           08:56 PM, 05th Oct                     hello                    Sure           08:57 PM, 05th Oct                     hello                    9506101416           08:57 PM, 05th Oct                     hello                    I have already requested for return           08:58 PM, 05th Oct                     hello                    I wanted to know if I can go to a store and return it and get a new one from the store           08:58 PM, 05th Oct                   Sohaib                   Yes you can just you need to cancel the return request that created online           08:59 PM, 05th Oct                     hello                    I can't see any option to cancel the return request           09:00 PM, 05th Oct                     hello                    Also can u check in which store is it available?           09:00 PM, 05th Oct                   Sohaib                   We can do that from our end if you're looking for that           09:00 PM, 05th Oct                     hello                    Ok please do that. But let me know where can I get the replacement from?           09:01 PM, 05th Oct                   Sohaib                   In the meantime, an exchange is not available at www.babyshop.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Babyshop) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:02 PM, 05th Oct                   Sohaib                   We've canceled your return request as per your request You can now drop off your return to any (Babyshop) store across the UAE.           09:03 PM, 05th Oct                     hello                    Will it be available in any babyshop store?           09:04 PM, 05th Oct                   Sohaib                   Yes           09:04 PM, 05th Oct                     hello                    What If I go to store and this is not available           09:04 PM, 05th Oct                     hello                    I m going to city center ajman, can u please confirm from them if this is available there?           09:06 PM, 05th Oct                     hello                    I'll go just now           09:06 PM, 05th Oct                   Sohaib                   Kindly note that  In the meantime, an exchange is not available at www.babyshop.com. You can return online purchases           09:07 PM, 05th Oct                   Sohaib                   And also we won't be able to confirm that we would Advise you to visit the store and they will assist you optimally           09:08 PM, 05th Oct                     hello                    Yes but I can exchange it from the store right?           09:08 PM, 05th Oct                     hello                    I Cannot understand           09:09 PM, 05th Oct                     hello                    Can i take my online purchased item to the store for exchange?           09:09 PM, 05th Oct                   Sohaib                   No the only return and refund           09:09 PM, 05th Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 PM, 05th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3189924