Subject: New Reply Received - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Oct 2021 08:29:35 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  NEED ESCALATION  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/WhIjRAap0AUbFxameEYy1w~~/AALN9wA~/RgRjPUBsPVcDc3BjQgphVuwMXGEzZ-XAUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>

<div dir="ltr"><b id="docs-internal-guid-a4fc4e14-7fff-4bf5-d2a4-45a6fc7289fa">We attempted to pick up the shipment from the customer. Unfortunately, they were unavailable to handover the shipment. Please advise further instructions.</b></div>
Best regards, 

<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>5/10/2021 12:26 AM GMT+03:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3185606] - NEED ESCALATION<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Late collection</div>

<div dir="ltr">
<br>
Order Date: Sep 24, 2021<br>
Order ID: 6354696078<br>
Tracking ID: SD003078974<br>
​<br>
Assistance Required: Need urgent collection</div>

<div dir="ltr">
<br>
Issue Description: The customer raised a return request on the 27/09/2021 date. But the item is still not collected.<br>
Please collect the item on priority.<br>
<br>
Regards,</div>

<div dir="ltr">Sohaib</div>
</div>
</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/J-iks6UAZDSuiAk_joeDAA~~/AALN9wA~/RgRjPUBsPlcDc3BjQgphVuwMXGEzZ-XAUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3185606