Subject: Ticket Assigned - Conversation with neha gidwani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Oct 2021 16:57:04 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha gidwani neha gidwani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha gidwani Bot:  Hi Neha Gidwani ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506370493            08:46 PM, 04th Oct                   Sohaib                   Hi Neha  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:47 PM, 04th Oct                     neha gidwani                    Hi Sohaib           08:48 PM, 04th Oct                     neha gidwani                    My latest order is still showing processing however it was delivered           08:48 PM, 04th Oct                     neha gidwani                    And I need to file a return which I am unable to do unless it shows delivered in the application           08:48 PM, 04th Oct                   Sohaib                   Could you please provide us with the item name that you wish to return it and we will create a return request on behalf           08:50 PM, 04th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           08:52 PM, 04th Oct                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           08:55 PM, 04th Oct                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:56 PM, 04th Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3185315