Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Oct 2021 17:52:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION jane                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jane Bot:  Hi Jane ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6356550791 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546244931            09:23 PM, 03rd Oct                   Sohaib                   Hi Jane ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:25 PM, 03rd Oct                     jane                    hi           09:26 PM, 03rd Oct                     jane                    i received my orders today and 1 item is missing           09:26 PM, 03rd Oct                     jane                    1 enlightened FAMILY printed LED block was not there           09:27 PM, 03rd Oct                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:27 PM, 03rd Oct                     jane                    i ordered and paid for 4 pcs of those but i only got 3           09:27 PM, 03rd Oct                   Sohaib                   163363729 - - Enlightened Wishes Family Printed LED Block Showpiece           09:31 PM, 03rd Oct                     jane                    yes           09:32 PM, 03rd Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would like to inform you that we will create a return request from our end to avoid any delay that might be happened in the future would be okay with me going ahead with that for you           09:33 PM, 03rd Oct                     jane                    i will return everything i ordered?           09:36 PM, 03rd Oct                     jane                    why not just deliver that 1 item           09:36 PM, 03rd Oct                     jane                    i don't get the point           09:37 PM, 03rd Oct                   Sohaib                   Kindly note that we would be able to solve your issue when return and refund Only the incomplete unit that you've received  will be returned We'd appreciate your understanding and cooperation with us           09:38 PM, 03rd Oct                   Sohaib                   Would like to confirm that for us           09:41 PM, 03rd Oct                     jane                    but what about me? i ordered those items because the sizes will no longer available           09:41 PM, 03rd Oct                     jane                    what will i do? re-order them again?           09:42 PM, 03rd Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:42 PM, 03rd Oct                   Sohaib                   We would request you kindly allow us some time so we can fix that optimally            09:43 PM, 03rd Oct                   Sohaib                   Is there anything else I can help you with?           09:43 PM, 03rd Oct                     jane                    i wanna know why i have to return everything when the only problem is 1 item missing           09:44 PM, 03rd Oct                     jane                    i got 7 items that i need to return..is that the only solution?           09:44 PM, 03rd Oct                   Sohaib                   Kindly note that the return will be initiated only for the item: 163363729 - - Enlightened Wishes Family Printed LED Block Showpiece           09:45 PM, 03rd Oct                     jane                    look...i am a doctor...i won't even go this far if this is something the least of my concern,but being a straight person that i am,if i just ignore this...then it can happen again and your company gets away with it           09:45 PM, 03rd Oct                     jane                    what are you talking about?           09:46 PM, 03rd Oct                     jane                    seriously? how can i return something that i didnot receive?           09:46 PM, 03rd Oct                     jane                    its missing! its not in the box!           09:47 PM, 03rd Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you and miss understanding that happened           09:48 PM, 03rd Oct                   Sohaib                   We’re really sorry the previous response           09:49 PM, 03rd Oct                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:49 PM, 03rd Oct                     jane                    what i need is for this 1 item to be delivered to me           09:49 PM, 03rd Oct                   Sohaib                   Please be assured we will do our best to arrange the delivery of missing item to you  very soon on a priority basis, We would request you kindly allow us some time so we can fix that optimally            09:49 PM, 03rd Oct                   Sohaib                   We'd promise you that we will work to avoid such mistakes in the future,            09:50 PM, 03rd Oct                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that           09:50 PM, 03rd Oct                     jane                    ok please           09:50 PM, 03rd Oct                   Sohaib                   Is there anything else I can help you with?           09:50 PM, 03rd Oct                     jane                    i will be expecting a prompt esponse to my concern           09:51 PM, 03rd Oct                     jane                    nothing more thanks           09:51 PM, 03rd Oct                   Sohaib                   Rest assured with that           09:51 PM, 03rd Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:51 PM, 03rd Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3180940