Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Oct 2021 17:42:20 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509007498            09:33 PM, 01st Oct                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:34 PM, 01st Oct                     hi                    We just did a school shopping for my daughter at center point next to Burjman           09:34 PM, 01st Oct                     hi                    We baught a wrong size of bottle           09:35 PM, 01st Oct                     hi                    Need to exchange           09:35 PM, 01st Oct                     hi                    How many days I have time           09:35 PM, 01st Oct                     hi                             09:36 PM, 01st Oct                     hi                    Please confirm?           09:37 PM, 01st Oct                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would advise you to visit the same store that you've purchased from it and they will assist you optimally as we won't be able to check offline purchased from our end in the meantime We'd appreciate your understanding and cooperation with us           09:37 PM, 01st Oct                     hi                    The question is I can exchange or not ?           09:38 PM, 01st Oct                     hi                    I don’t know want go a long way if they can’t           09:38 PM, 01st Oct                     hi                    I don’t need a refund           09:39 PM, 01st Oct                     hi                    Just exchange           09:39 PM, 01st Oct                   Sohaib                   Kindly note that in the meantime we don't have exchange option you can return and refund           09:40 PM, 01st Oct                     hi                    Ok so I can return           09:40 PM, 01st Oct                   Sohaib                   Yes           09:40 PM, 01st Oct                     hi                    Within how many days?           09:40 PM, 01st Oct                   Sohaib                   Is there anything else I can help you with?           09:41 PM, 01st Oct                   Sohaib                   You can confirmed that via store directly           09:41 PM, 01st Oct                     hi                    Ok thanks           09:41 PM, 01st Oct                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:41 PM, 01st Oct                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3171924