Subject: Ticket Assigned - Conversation with shyr antonette molina
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Sep 2021 20:00:57 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shyr antonette molina shyr antonette molina                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shyr antonette molina Bot:  Hi Shyr Antonette Molina ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6355101124 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542711924            11:38 PM, 29th Sep                   Sohaib                   Hi Shyr  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:39 PM, 29th Sep                     shyr antonette molina                    Hi.. good evening.. i would just like to clarify the order i had for body fantasies twilight mist which was written as buy 1 get 1 because i just received 1 item for it           11:40 PM, 29th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:42 PM, 29th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:42 PM, 29th Sep                   Sohaib                   We would like to inform you that you have only select one pair of the item #.    To avail the buy 1 get 1 promotion you need to buy one product and choose any other product, of equal or lesser value, and add it to your cart along with that item.    If both items have same value than you will only be paying for the value of one item. If both items has different value than the higher value will the order value.           11:43 PM, 29th Sep                   Sohaib                   Is there anything else I can help you with?           11:44 PM, 29th Sep                     shyr antonette molina                    Oh.. i thought if i bought one then automatically the same item will be given. Because the time that i was adding to my cart the amount just continues to add up even if it was a different item           11:44 PM, 29th Sep                     shyr antonette molina                    I did add the twilight mist then the strawberry mist which has the same offer of buy 1 get 1 but the amount of my orders were just adding up..it was like no buy 1 get 1 offer           11:46 PM, 29th Sep                     shyr antonette molina                    So i tried to just add 1 item to ensure the offer first           11:46 PM, 29th Sep                     shyr antonette molina                    I was planning to order different scents again but i had to make sure           11:47 PM, 29th Sep                     shyr antonette molina                    I tried it just now because the offer is still there but the same thing..the amount of the items are just adding up           11:53 PM, 29th Sep                     shyr antonette molina                    Are you still there?           11:53 PM, 29th Sep                   Sohaib                   Could you please provide us with Screenshot Of The Issue(If Possible)           11:54 PM, 29th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:56 PM, 29th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:56 PM, 29th Sep                     shyr antonette molina                             11:57 PM, 29th Sep                     shyr antonette molina                    See..those items have both the same offer of buy 1 get 1 but the amount says otherwise           11:57 PM, 29th Sep                   Sohaib                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           11:58 PM, 29th Sep                     shyr antonette molina                    It is updated though           11:58 PM, 29th Sep                   Sohaib                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access            11:59 PM, 29th Sep                     shyr antonette molina                    Anyway..its okay..it was just 1 item.. i just wanted to make sure next time i order again..           11:59 PM, 29th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you            11:59 PM, 29th Sep                   Sohaib                   We can understand your frustration with the unexpected experience of shopping with us. we don't aspire for that           11:59 PM, 29th Sep                   Sohaib                   We'd promise you that we will work to avoid such mistakes in the future,            11:59 PM, 29th Sep                     shyr antonette molina                    Thanks..that would be all.. good evening           11:59 PM, 29th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 AM, 30th Sep                     shyr antonette molina                    You too.. thanks           12:00 AM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3164885