Subject: Ticket Assigned - Conversation with jessica akiki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Sep 2021 18:01:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessica akiki jessica akiki                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jessica akiki Bot:  Hi Jessica Akiki ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8278131148 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565806937            09:41 PM, 28th Sep                   Sohaib                   Hi Jessica  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:42 PM, 28th Sep                   Sohaib                   .           09:43 PM, 28th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           09:44 PM, 28th Sep                     jessica akiki                    Hi           09:45 PM, 28th Sep                     jessica akiki                    Sohaib i have a problem with a package i ordered from july the 12           09:46 PM, 28th Sep                   Sohaib                   Is this regarding your order: 8278131148           09:47 PM, 28th Sep                     jessica akiki                    Yes it is It's the junior printer round neck body           09:47 PM, 28th Sep                     jessica akiki                    The blue           09:48 PM, 28th Sep                     jessica akiki                    It was supposed to be for age 3 to 6           09:48 PM, 28th Sep                     jessica akiki                    I have in the pack only one suit 3_6 months and the others are 0_3 i just opened them and washed them to dress my daughter than i realized one fits her the others are smal           09:49 PM, 28th Sep                     jessica akiki                    So i recheck the lable only one frim the pack has the right size           09:50 PM, 28th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:51 PM, 28th Sep                     jessica akiki                    Ok           09:52 PM, 28th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would like to inform you that we can be able to accept the returned item within 14 days from the delivery date           09:58 PM, 28th Sep                     jessica akiki                    Ok thank you           09:59 PM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:59 PM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           10:00 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3159616