Subject: Ticket Assigned - NEED ESCALATION
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Sep 2021 17:07:37 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION sadaf anwer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadaf anwer Bot:  Hi Sadaf Anwer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9504694848 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525207264            08:46 PM, 28th Sep                     sadaf anwer                    how long will it take           08:47 PM, 28th Sep                   Sohaib                   Hi Sadaf  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:47 PM, 28th Sep                     sadaf anwer                    Hi Sohaib           08:47 PM, 28th Sep                     sadaf anwer                    this is regarding my order 950469484 which i collected a while ago           08:48 PM, 28th Sep                     sadaf anwer                    but one of the item is missing           08:48 PM, 28th Sep                     sadaf anwer                    pls find d screenshot for reference           08:48 PM, 28th Sep                     sadaf anwer                             08:49 PM, 28th Sep                     sadaf anwer                             08:49 PM, 28th Sep                     sadaf anwer                    as u can see it should be set of 3 items but i received only 2 leggings. tshirt is missing. please advise           08:50 PM, 28th Sep                     sadaf anwer                    hey r u dere??           08:52 PM, 28th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:54 PM, 28th Sep                     sadaf anwer                    sure, no problem           08:54 PM, 28th Sep                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:59 PM, 28th Sep                     sadaf anwer                    ok, can i get the request number for any further communications           09:00 PM, 28th Sep                     sadaf anwer                    i hope the concerned team wil get back to me asap           09:01 PM, 28th Sep                   Sohaib                   We will do our best to fix it ASAP.           09:04 PM, 28th Sep                     sadaf anwer                    thanks. pls share  ref no. so that i dont have to explain this situation again           09:06 PM, 28th Sep                     sadaf anwer                    thank u for ur support           09:06 PM, 28th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:07 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3159383