Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Sep 2021 16:43:21 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509611124            08:29 PM, 28th Sep                   Sohaib                   Hi Sara ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:30 PM, 28th Sep                     sara                    Hi Sohaib i made an order on the application and the amount was deducted from my account but the order wasnt placed           08:31 PM, 28th Sep                     sara                    I got an error then my cart was emptied           08:31 PM, 28th Sep                     sara                    Can i know if the order is there or not?           08:31 PM, 28th Sep                     sara                    ??           08:32 PM, 28th Sep                     sara                    Hello???!           08:33 PM, 28th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:35 PM, 28th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused however, we have checked with the following email address: and we are unable to locate any order with us. We request you to please share with us your exact order number so that we assist you with this accordingly.           08:38 PM, 28th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           08:40 PM, 28th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           08:41 PM, 28th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:43 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3159256