Subject: Ticket Assigned - Conversation with raquel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 27 Sep 2021 17:31:26 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raquel raquel                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raquel Bot:  Hi Raquel ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  0547031172 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6354291901 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547031172            09:22 PM, 27th Sep                     raquel                    Thanks           09:23 PM, 27th Sep                   Sohaib                   Hi Raquel ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:23 PM, 27th Sep                     raquel                    I just want to ask if  they will still deliver my items,? I received a call last sept 25 but unfortunately im not on my accomodation so i told him to deliver the next day but until now no respond.even after i message him in whatsapp           09:25 PM, 27th Sep                   Sohaib                   We would like to inform you that our courier partner tried to contact you on (+966547031172)  but didn't receive any response from your end           09:26 PM, 27th Sep                   Sohaib                   Could you please confirm that if the following contact number is correct : +966547031172           09:26 PM, 27th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           09:27 PM, 27th Sep                     raquel                    Yes it is correct           09:27 PM, 27th Sep                   Sohaib                   Please be assured to received a call from our delivery agent as we have now informed our courier team to contact you prior to the delivery of your items.           09:28 PM, 27th Sep                     raquel                             09:28 PM, 27th Sep                   Sohaib                   Is there anything else I can help you with?           09:28 PM, 27th Sep                     raquel                    He will still deliver?           09:29 PM, 27th Sep                     raquel                    Because if not           09:30 PM, 27th Sep                   Sohaib                   Kindly expected that within 24-48 hours maximum and you can track your order via the website: https://rb.gy/2y9ril by tracking NO: FC0925210001504           09:30 PM, 27th Sep                     raquel                    I will  just re order it           09:30 PM, 27th Sep                     raquel                    Okay thanks           09:30 PM, 27th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:31 PM, 27th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3154670