Subject: Ticket Assigned - Conversation with mohamed safwat
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 22:28:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed safwat mohamed safwat                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed safwat Bot:  Hi Mohamed Safwat ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +9665428897            02:08 AM, 25th Sep                     mohamed safwat                    +966542888733           02:08 AM, 25th Sep                     mohamed safwat                    Hi           02:11 AM, 25th Sep                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           02:11 AM, 25th Sep                     mohamed safwat                    Hi how are you           02:11 AM, 25th Sep                     mohamed safwat                    Can you please check my last order           02:11 AM, 25th Sep                     mohamed safwat                    It has clothes all of them 4xl           02:12 AM, 25th Sep                     mohamed safwat                    Right !           02:12 AM, 25th Sep                     mohamed safwat                    Can i change them with 3xl           02:12 AM, 25th Sep                     mohamed safwat                    All of them           02:12 AM, 25th Sep                     mohamed safwat                    One time           02:12 AM, 25th Sep                     mohamed safwat                    Not the trousers           02:13 AM, 25th Sep                     mohamed safwat                    The T-shirts           02:13 AM, 25th Sep                     mohamed safwat                    And the suite shirt           02:13 AM, 25th Sep                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            02:14 AM, 25th Sep                     mohamed safwat                    6353462112           02:14 AM, 25th Sep                     mohamed safwat                    This is the order           02:14 AM, 25th Sep                     mohamed safwat                    Number           02:15 AM, 25th Sep                     mohamed safwat                    I just need to change the size in all of it           02:15 AM, 25th Sep                   Sohaib                   In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the KSA.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:17 AM, 25th Sep                     mohamed safwat                    Okay can you make a return order now           02:18 AM, 25th Sep                     mohamed safwat                    For this order number           02:18 AM, 25th Sep                     mohamed safwat                    Only the t- shirts           02:18 AM, 25th Sep                   Sohaib                   Could you please provide us with your item name as per in your order           02:19 AM, 25th Sep                     mohamed safwat                    SPLASH Sustainable Print Polo T-shirt with Short Sleeves and Vented Hem           02:21 AM, 25th Sep                     mohamed safwat                    Sustainable Printed Crew Neck T-shirt with Short Sleeves           02:21 AM, 25th Sep                     mohamed safwat                    Sustainable Embroidered T-shirt with Crew Neck and Short Sleeves           02:21 AM, 25th Sep                     mohamed safwat                    Sustainable Striped T-shirt with Short Sleeves and Crew Neck           02:21 AM, 25th Sep                   Sohaib                   163003262 - - Sustainable Print Polo T-shirt with Short Sleeves and Vented Hem           02:21 AM, 25th Sep                     mohamed safwat                    Sustainable Printed T-shirt with Crew Neck and Short Sleeves           02:22 AM, 25th Sep                     mohamed safwat                    Sustainable Solid Zip Through Hoodie with Long Sleeves           02:22 AM, 25th Sep                     mohamed safwat                    Okay ?           02:23 AM, 25th Sep                   Sohaib                   Could you please confirm the number of items that your looking to return it           02:23 AM, 25th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           02:25 AM, 25th Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           02:26 AM, 25th Sep                   Sohaib                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered queries.           02:28 AM, 25th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3142076