Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 16:19:39 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation saeed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saeed Bot:  Hi Saeed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9503502026 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552867807 Bot:  Please wait while we transfer you to an agent Agent:  Hi Saeed, Thank you for contacting us. This's Mazen  We would be happy to help you. Customer:  Hi there Customer:  I have got a message saying one of my item was cancelled from my order Customer:  But that item is still available in stock Customer:  Then why did they cancelled it Agent:  We request you to please allow us some time to check your details and back to you, stay with us Customer:  I really wanted it Customer:  Sure Agent:  I see that you’ve been expecting a delivery for your order. Unfortunately the order has been canceled due to a glitch in the system. I am sorry, but this is not typical of the experience we offer, and we understand the inconvenience this has caused.  The amount you paid online of AED 24.0284 will be refunded back to your original payment method within 7 - 14 working days based on your bank’s processing time. Agent:  Do you have any other inquiries that we can help with? Customer:  Will i be facing the same issue again if i placed an order for the same item again? Agent:  no Agent:  you can order again Agent:  Do you have any other inquiries that we can help with? Customer:  Sorry to say that am totally disappointed as it was my first order and i had to face this Customer:  Nothing else Customer:  There is no way to ship that item along with my order right? Customer:  Without refunding it Agent:  We sincerely apologize for any inconvenience caused you.  Agent:  sorry we can not do that Agent:  you can order the item again and it will reach you within 1-2 business days Customer:  Very good Customer:  Yeah again i have to pay the shipping cost n all right Customer:  Thanks Customer:  Have great eve Agent:  Sorry again for this has happened with you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Want to know about the order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Please hand over the chat to one of your representative Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I do not want to waste my time chatting with a bot Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Well Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Delivery Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Can you please connect me to someone Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Delivery status Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Delivery Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Could you please connect me to someone from your chat support Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Centrepoint Chatbot  a few seconds agoOops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Centrepoint Chatbot  a few seconds agoOops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Centrepoint Chatbot  a few seconds agoOops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  saeed Bot:  Hi Saeed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9503502026 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:57 PM, 23rd Sep                   mayar                   Hi Saeed,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:58 PM, 23rd Sep                     saeed                    Hi there           01:58 PM, 23rd Sep                     saeed                    Want to know the status of the pending item from my order           01:59 PM, 23rd Sep                     saeed                    I have received the shipment today in which one item was not there           01:59 PM, 23rd Sep                     saeed                    Its not shipped i guess           01:59 PM, 23rd Sep                     saeed                    It was not mentioned in the invoice as well           02:00 PM, 23rd Sep                     saeed                    Which i have received via email           02:00 PM, 23rd Sep                   mayar                   The 163004623 - - Sustainable All-Over Print Polo T-shirt with Short Sleeves  in your order ID 9503502026 went out of stock, so we've partially shipped your order and the amount of  AED24.02 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           02:00 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            02:00 PM, 23rd Sep                     saeed                    I am asking about Juniors graphic print set           02:01 PM, 23rd Sep                     saeed                    Not the cancelled one           02:01 PM, 23rd Sep                     saeed                    Hello           02:02 PM, 23rd Sep                     saeed                    Juniors Graphic Print Round Neck T-shirt and Shorts Set           02:03 PM, 23rd Sep                     saeed                    Above item is not received           02:04 PM, 23rd Sep                   mayar                   A complaint has been created for you  our team will contact you on your email           02:04 PM, 23rd Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:04 PM, 23rd Sep                     saeed                    When will i receive?           02:05 PM, 23rd Sep                     saeed                    Please note that i am traveling           02:06 PM, 23rd Sep                     saeed                    I would really appreciate if you can resolve this at the earliest           02:06 PM, 23rd Sep                     saeed                    I have tried to call ur toll free number many times and it’s engaged always           02:07 PM, 23rd Sep                     saeed                    Pls do the needful at the earliest cos am traveling and i bought it as a gift           02:08 PM, 23rd Sep                     saeed                    Pls share the complaint number           02:08 PM, 23rd Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:10 PM, 23rd Sep                   mayar                   Is there anything else i can help you with?            02:10 PM, 23rd Sep                     saeed                    That would be all           02:10 PM, 23rd Sep                     saeed                    Just need the remaining item to be delivered at the earliest           02:11 PM, 23rd Sep                     saeed                    Thanks           02:11 PM, 23rd Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3136896