Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 16:19:36 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation User                    Yes dear           04:18 PM, 07th Sep                   mayar                   Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:18 PM, 07th Sep                     User                    i was taking to u 1 hour ago regading this issue           04:18 PM, 07th Sep                     User                    Please refer to my previous messages           04:19 PM, 07th Sep                     User                    i was asking for bank transfer not in wallent           04:20 PM, 07th Sep                   mayar                   For sorry the amount can not be transferred to your bank account in case of paying cash           04:21 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:22 PM, 07th Sep                     User                    No dear i didnot pay cash           04:22 PM, 07th Sep                     User                    It was through my credit card           04:22 PM, 07th Sep                     User                    u didnot help me           04:23 PM, 07th Sep                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:23 PM, 07th Sep                   mayar                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:24 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:24 PM, 07th Sep                     User                    This is very annoying it has been 3 weeks now           04:24 PM, 07th Sep                     User                    i really regret this experience           04:25 PM, 07th Sep                     User                    it took longer than it should and on top of that no body explained to me the reason why the item was cancelled           04:26 PM, 07th Sep                     User                    i need to end this issue as soon as possible           04:26 PM, 07th Sep                   mayar                   We have checked and this product 163412668 - - Textured Shirt with Long Sleeves and Pocket Detail is out of stock.   We always do quality check on our product to check if the product is in perfect condition to provide it to customer. This particular product is not in salable condition and that is why it shows out of stock while checking out. ​ Please accept our apology as ​you were not able to purchase this item ​even when you received a notification that this item is in stock. ​ We have forwarded this issue to our team and we will resolve this issue. ​           04:27 PM, 07th Sep                   mayar                   Is there anything else i can help you with?            04:29 PM, 07th Sep                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:31 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3074735