Subject: Ticket Assigned - NEED ESCALATION
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Sep 2021 14:27:13 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED ESCALATION raashi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  raashi Bot:  Hi Raashi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554979406            08:54 PM, 20th Sep                     raashi                    9692134820 given request for return still no ome collected           08:55 PM, 20th Sep                   Sohaib                   Hi Raashi ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           08:55 PM, 20th Sep                     raashi                    9692134820 given request for return still no one collected           08:55 PM, 20th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:55 PM, 20th Sep                     raashi                    Now given one more request for return for order no 9502842579           08:56 PM, 20th Sep                   Sohaib                   Could you please confirm that if the following contact number is correct : +971554979406           08:57 PM, 20th Sep                     raashi                    Yes           08:57 PM, 20th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you and the delay that happened in the collection of your item However Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:58 PM, 20th Sep                     raashi                    For new return           08:58 PM, 20th Sep                   Sohaib                   Regarding your order number 9502842579 please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971554979406). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           08:59 PM, 20th Sep                     raashi                    Ok           09:00 PM, 20th Sep                     raashi                    Please assure for old order           09:00 PM, 20th Sep                   Sohaib                   Is there anything else I can help you with?           09:01 PM, 20th Sep                     raashi                    Old order           09:01 PM, 20th Sep                   Sohaib                   Rest assured We will do our best to arrange that for you very soon on a priority basis.           09:02 PM, 20th Sep                     raashi                    Thanks           09:02 PM, 20th Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:02 PM, 20th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3126222