Subject: New Reply Received - Return Items
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Sep 2021 16:02:56 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Return Items  Ticket comment <div><br></div>
<div dir="auto">Hi,</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks for the response.</div>
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<div dir="auto">Can you send me the link as it is not mentioned on your message.</div>
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<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 22 Sep 2021 at 3:01 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Grace,</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. <br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.</div>
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<div dir="ltr">Also, we would like to inform you that there is no tracking id generated for the order id 7488447753. Please fill in the details in the link sent so that the courier team can be assigned for the collection.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature">Best Regards,<br>Grace Antonette Manibo<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3118811