Subject: Ticket Assigned - Conversation with radwa mohamed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Sep 2021 21:51:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radwa mohamed radwa mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  radwa mohamed Bot:  Hi Radwa Mohamed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00201095390513            01:25 AM, 21th Sep                   Sohaib                   Hi Radwa  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           01:27 AM, 21th Sep                     radwa mohamed                    good evening Sohaib           01:28 AM, 21th Sep                     radwa mohamed                    I bought an order online, delivered to my brother in AD the, he sent to me in Egypt.           01:29 AM, 21th Sep                     radwa mohamed                    Order # 9663084574 on 25/05/2021           01:30 AM, 21th Sep                     radwa mohamed                    1 pair of shows has been damaged after twice usage           01:32 AM, 21th Sep                     radwa mohamed                             01:32 AM, 21th Sep                     radwa mohamed                             01:32 AM, 21th Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           01:37 AM, 21th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we would like to inform you that you would be able to return your item within 14 days from the date of delivery as per our policy           01:42 AM, 21th Sep                   Sohaib                   Is there anything else I can help you with?           01:42 AM, 21th Sep                     radwa mohamed                    14 days has been passed and the item is used only 2 times           01:43 AM, 21th Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we won't be able to accept the items after 14 days we'd appreciate your understanding and cooperation with us           01:45 AM, 21th Sep                   Sohaib                   Is there anything else I can help you with?           01:47 AM, 21th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3127017