Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 15:43:55 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation syed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed Bot:  Hi Syed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7487395406 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339070749            06:56 PM, 29th Aug                   mayar                   Hi Syed,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:56 PM, 29th Aug                     syed                    Hi. I have requested for return item under the order no7487395406 but unfortunately your courier company didnt comatct me yet           06:57 PM, 29th Aug                   mayar                   We are truly sorry to hear that a collection attempt was made at your address by the courier without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception.   Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+97339070749)   We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days.            06:58 PM, 29th Aug                   mayar                   Is this your right number ?           06:59 PM, 29th Aug                     syed                    Noted. Your courier didnt attempted at all..we have at home 24/7..           07:01 PM, 29th Aug                     syed                    Yes..the number is correct.           07:01 PM, 29th Aug                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           07:02 PM, 29th Aug                   mayar                   Is there anything else i can help you with?            07:03 PM, 29th Aug                     syed                    Ok. Please make aure the items to be collected before 2nd September. As im leaving bharain on 3rd sept.           07:04 PM, 29th Aug                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           07:05 PM, 29th Aug                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:05 PM, 29th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3036468