Subject: New Reply Received - Promotions or Gift Vouchers
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Sep 2021 12:22:46 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Promotions or Gift Vouchers  Ticket comment <div dir="ltr">
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<div dir="auto">Dear Team,</div>
<div>I initially called Max support at 800 1111 629 ( 28th Aug, 1031am KSA time), I was asked to connect over mail with Max Support team and was assured support in 2-3 business days. I was also told that the call center will be raising a ticket, but I never got any ticket number. Max support had mailed me on 31st Aug 1750 hrs saying you have received my concern and have forwarded to the concerned team. Now it is more than a week since I raised this request with Max Support team. ( and more than a month since the cancelled transaction happened). </div>
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<div>I had reached out to Shukran team yesterday and they have also now directed me to Max support. </div>
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<div>Can you give me a time frame for resolving this issue and reinstating the balance of 300 SAR in my gift voucher # 1609979989911721415810209. </div>
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<div>Regards</div>
<div>Anish Manu</div>
<div>+966 555096213<br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 6 Sep 2021 at 16:14 ANISH MANU &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team</div>
<div dir="auto">Awaiting you response. </div>
<div dir="auto">Kindly reinstate the balance into my gift card #  1609979989911721415810209.</div>
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<div dir="auto">Regards </div>
<div dir="auto">Anish Manu </div>
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<div dir="ltr" class="gmail_attr">On Thu, 2 Sep 2021 at 11:45 ANISH MANU &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team,</div>
<div dir="auto">The order was unsuccessful and no amount was taken from the card. </div>
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<div dir="auto">However part of the payment was through gift voucher (voucher #  1609979989911721415810209  for a value of 300 SAR). </div>
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<div dir="auto">When I check balance of the voucher, it shows Zero balance. My request is to reinstate the balance in the voucher. </div>
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<div dir="auto">Attaching mail on the failed transaction and card balance. </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NTYyNDcwOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.iIzwbwPktTuceXj23w5Ro5PbHul0_WOroUyljuUS9Dk" style="width: 802px; max-width: 100%"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1NTYyNDcxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SLFcmyR9cV2i3W1SrJk6kdEiMbWIgiRcEBeuL4cNMBU" style="width: 533px; max-width: 100%"></div>
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<div dir="auto">Regards </div>
<div dir="auto">Anish Manu</div>
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<div dir="ltr" class="gmail_attr">On Thu, 2 Sep 2021 at 05:18 Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;color:rgb(24,50,71);display:inline'>Anish</span> ,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Thank you for shopping with us.</div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">We'd like to confirm you that order 6336459803 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Do place a new order again with us so we will be able to confirm &amp; deliver it you.</div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Feel free to get in touch with us for further assistance.</div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</span></div>
<div style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The</span><span style='font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>upport Team</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3044262