Subject: Ticket Assigned - need esc missing items
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 17:19:51 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need esc missing items zeerak                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zeerak Bot:  Hi Zeerak ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6347722095 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0538637095            06:19 PM, 06th Sep                     zeerak                    ok           06:20 PM, 06th Sep                   HESSAH                   Hi Zeerak Thank you for contacting us. This's HESSAH We would be happy to help you.           06:20 PM, 06th Sep                     zeerak                    hi           06:20 PM, 06th Sep                     zeerak                    i didn't recieve my full order           06:20 PM, 06th Sep                     zeerak                    6347722095           06:20 PM, 06th Sep                   HESSAH                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:20 PM, 06th Sep                     zeerak                    3 items are missing           06:21 PM, 06th Sep                   HESSAH                   let me check           06:21 PM, 06th Sep                     zeerak                    ok           06:22 PM, 06th Sep                   HESSAH                    After checking your order, we found out that your order has been delivered completely,            06:22 PM, 06th Sep                   HESSAH                   If you still believe that the item is missing please contact us again.           06:22 PM, 06th Sep                     zeerak                    no 3 items are missing, because i paid for them           06:22 PM, 06th Sep                     zeerak                    but they are not in the receipt either           06:22 PM, 06th Sep                     zeerak                    3 earrings and 1 shirt           06:22 PM, 06th Sep                     zeerak                    i have the proof in my email           06:23 PM, 06th Sep                   HESSAH                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:24 PM, 06th Sep                   HESSAH                   Do you have any other inquiries that we can help with?           06:24 PM, 06th Sep                     zeerak                    i paid 394 SAR and in the invoice it says only 328.5 SAR, but my PayPal was charged the full amount           06:25 PM, 06th Sep                     zeerak                    no this is it           06:25 PM, 06th Sep                     zeerak                    should i wait?           06:25 PM, 06th Sep                   HESSAH                   yes please           06:26 PM, 06th Sep                     zeerak                    ok           06:26 PM, 06th Sep                   HESSAH                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:26 PM, 06th Sep                     zeerak                    wait           06:26 PM, 06th Sep                     zeerak                    you told me to wait           06:27 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3071029