Subject: Ticket Assigned - Conversation with sara mumtaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Sep 2021 17:19:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara mumtaz sara mumtaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara mumtaz Bot:  Hi Sara Mumtaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6346134786 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571080497            03:43 PM, 06th Sep                   modhi                   Hi sara ,Good Evening, Thank you for contacting us. My name is Modhi , I will be happy to assist you.           03:45 PM, 06th Sep                     sara mumtaz                    Hi Modhi           03:45 PM, 06th Sep                     sara mumtaz                    Ok the issue with the above order number mentioned is that on friday I received a message from your courier partner he asked me to send him my address and he had two orders i cancelled one and told him to bring this one But after that he didn’t come to deliver the parcel it’s been 3 days now           03:45 PM, 06th Sep                     sara mumtaz                    Ok the issue with the above order number mentioned is that on friday I received a message from your courier partner he asked me to send him my address and he had two orders i cancelled one and told him to bring this one But after that he didn’t come to deliver the parcel it’s been 3 days now           03:45 PM, 06th Sep                     sara mumtaz                    6346134786           03:45 PM, 06th Sep                   modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:45 PM, 06th Sep                     sara mumtaz                    It’s the 4th day today and until now no body contacted me           03:46 PM, 06th Sep                     sara mumtaz                    I placed this order on 1st and your courier partner contacted me on 3rd of sept، i send him my location but he had not come until now           03:48 PM, 06th Sep                     sara mumtaz                    ??           03:51 PM, 06th Sep                   modhi                   Could you please share your address?           03:53 PM, 06th Sep                     sara mumtaz                    Yarmouk street,mishrifah Jeddah           03:54 PM, 06th Sep                   modhi                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:54 PM, 06th Sep                   modhi                   Do you have any questions?           03:54 PM, 06th Sep                     sara mumtaz                    Where is the order?           03:55 PM, 06th Sep                     sara mumtaz                    I want this order           03:55 PM, 06th Sep                     sara mumtaz                    So don’t cancel it           03:55 PM, 06th Sep                   modhi                   we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.           03:56 PM, 06th Sep                     sara mumtaz                    Do you want the number of that courier guy?           03:56 PM, 06th Sep                     sara mumtaz                    This is the third time my order got misplaced           03:57 PM, 06th Sep                     sara mumtaz                    And i had to           03:57 PM, 06th Sep                     sara mumtaz                    cancel the orders before           03:57 PM, 06th Sep                   modhi                   We request you to please allow us some time so we can work on this and do the needful.           03:58 PM, 06th Sep                     sara mumtaz                    You always say this last time also a jacket order got misplaced           03:59 PM, 06th Sep                     sara mumtaz                    And you people kept me waiting for two weeks and at the end i myself had to cancel the order           03:59 PM, 06th Sep                     sara mumtaz                    If i didn’t get this order i will make a complain in Ministry of commerce           04:01 PM, 06th Sep                   modhi                   We would like to inform you that we are working to fixed your issue on priority           04:04 PM, 06th Sep                   modhi                   Please allow us sometime  3:03 PM           04:04 PM, 06th Sep                     sara mumtaz                    Ok will wait but don’t cancel the order this time           04:04 PM, 06th Sep                   modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           04:08 PM, 06th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3070278