Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Sep 2021 20:56:47 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  georgina moujally my order arrived but there is one sleepwear that arrived without the pants Bot:  Hi Georgina Moujally My Order Arrived But There Is One Sleepwear That Arrived Without The Pants ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097334304287            12:37 AM, 03nd Sep                   Sohaib                   Hi Georgina  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           12:38 AM, 03nd Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           12:40 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    Hi           12:41 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    My order arrived there is a sleepwear for one of my kids it is a 2 piece           12:41 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    I only got the top           12:41 AM, 03nd Sep                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            12:42 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    Where do i find it           12:43 AM, 03nd Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           12:44 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    7491551433           12:44 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    This is my order number           12:45 AM, 03nd Sep                   Sohaib                   Could you please provide us with your item name as per in your order           12:46 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    15           12:47 AM, 03nd Sep                   Sohaib                   162713729 - - Cozy Collection Printed T-shirt and Full Length Pyjama Set           12:47 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                             12:48 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    This one           12:48 AM, 03nd Sep                   Sohaib                   We sincerely apologize for any inconvenience caused to you However we will create a return request from our end to avoid any delay that might be happened in the future would you be okay with me going ahead with that for you           12:49 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    Should i go to a max store and return it?           12:50 AM, 03nd Sep                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max fashion) store across the BAH.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max fashion) store in the BAH.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:51 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    So i can go to the store?           12:53 AM, 03nd Sep                   Sohaib                   Yes you would be able to return your items via store directly           12:54 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    The delivery guy didnt even give me an invoice           12:54 AM, 03nd Sep                   Sohaib                   You can return it by order number and confirmation email that you have received while placing your order           12:55 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    Ok thank u           12:55 AM, 03nd Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:56 AM, 03nd Sep                     georgina moujally my order arrived but there is one sleepwear that arrived without the pants                    You too           12:56 AM, 03nd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3055957