Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Sep 2021 20:01:48 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502000683            11:42 PM, 01st Sep                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:42 PM, 01st Sep                     hi                    Hi           11:42 PM, 01st Sep                     hi                    I want to return the dress size and change with medium           11:43 PM, 01st Sep                     hi                    I already request  for  return but there is no option for change           11:43 PM, 01st Sep                     hi                    I ordered  L size  thats too big want to change with medium           11:44 PM, 01st Sep                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            11:45 PM, 01st Sep                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:48 PM, 01st Sep                     hi                    Plz wait           11:48 PM, 01st Sep                     hi                    9692329963 2           11:49 PM, 01st Sep                     hi                    This is order number           11:49 PM, 01st Sep                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:50 PM, 01st Sep                     hi                    Yes please  i want to replace the size  L with M           11:52 PM, 01st Sep                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971502000683). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           11:53 PM, 01st Sep                   Sohaib                   Is there anything else I can help you with?           11:55 PM, 01st Sep                     hi                    Ok           11:58 PM, 01st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:58 PM, 01st Sep                     hi                    So should i wait for replacement           11:58 PM, 01st Sep                   Sohaib                   In the meantime, an exchange is not available at www.centrepoint.com. You can return online purchases through the below three channels:e within 14 days to do a return and a refund.           11:58 PM, 01st Sep                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:01 AM, 02st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3051526