Subject: Ticket Assigned - Conversation with abdelaziz
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 01 Sep 2021 16:06:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdelaziz abdelaziz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdelaziz Bot:  Hi Abdelaziz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6345350830 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502672272            07:05 PM, 01st Sep                   ZAIN                   Hi(abdelaziz), Thank you for contacting us. How may I help you?           07:09 PM, 01st Sep                     abdelaziz                    Hi           07:09 PM, 01st Sep                     abdelaziz                    I’ve received my order today           07:10 PM, 01st Sep                     abdelaziz                    But there’s 2 items  missing           07:10 PM, 01st Sep                   ZAIN                   we are really sorry to hear that           07:11 PM, 01st Sep                   ZAIN                   Can you provide us with the names of the missing iteams           07:12 PM, 01st Sep                     abdelaziz                    Lee cooper full length texture jeans           07:13 PM, 01st Sep                     abdelaziz                    Assorted 8-Piece cyber silver bracelet set           07:14 PM, 01st Sep                   ZAIN                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:14 PM, 01st Sep                   ZAIN                   We apologize for the inconvenience caused.   After checking your order, we found out that your order has been delivered completely, including  If you still believe that the item is missing please contact us again           07:18 PM, 01st Sep                     abdelaziz                    Yes the 2 items are missing           07:18 PM, 01st Sep                   ZAIN                   We will refund you the amount of the missing items           07:20 PM, 01st Sep                     abdelaziz                    Even when i received the email the 2 items wasn’t there           07:20 PM, 01st Sep                   ZAIN                   Is there anything else may I assist you?           07:20 PM, 01st Sep                     abdelaziz                    While I’ve payed for them           07:20 PM, 01st Sep                     abdelaziz                    How are you going to refund them ?           07:20 PM, 01st Sep                   ZAIN                   the same amount that you pied           07:21 PM, 01st Sep                   ZAIN                   Is there anything else may I assist you?           07:21 PM, 01st Sep                     abdelaziz                    Can’t I collect them from the store ?           07:21 PM, 01st Sep                   ZAIN                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           07:22 PM, 01st Sep                     abdelaziz                    Okay           07:23 PM, 01st Sep                     abdelaziz                    Thanks           07:23 PM, 01st Sep                   ZAIN                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:23 PM, 01st Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3050388