Subject: Ticket Assigned - return
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 23 Aug 2021 16:13:05 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return User                    Hi           07:50 PM, 23rd Aug                   Sohaib                   مرحباً  طاب يومك, شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك, معك صهيب . يسرني مساعدتك           07:52 PM, 23rd Aug                     User                    English           07:54 PM, 23rd Aug                   Sohaib                   Hi  ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:55 PM, 23rd Aug                     User                    i have received my order           07:55 PM, 23rd Aug                     User                    but 4 items shoes are big in size           07:55 PM, 23rd Aug                     User                    can you exchange with small size           07:55 PM, 23rd Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,            07:56 PM, 23rd Aug                     User                    ok           07:56 PM, 23rd Aug                     User                    1588857063           07:56 PM, 23rd Aug                     User                    Hey           08:00 PM, 23rd Aug                   Sohaib                   Could you please confirm that if you have purchased from the store directly or online purchased           08:01 PM, 23rd Aug                     User                    Online           08:01 PM, 23rd Aug                     User                    Can you exchange           08:02 PM, 23rd Aug                   Sohaib                   We would like to request you to share with us email ID that you have used while placing your order We'd appreciate your cooperation with us           08:03 PM, 23rd Aug                     User                    [email-masked]           08:03 PM, 23rd Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           08:04 PM, 23rd Aug                     User                    Ok           08:04 PM, 23rd Aug                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max fashion) store across the OMAN.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the OMAN.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:05 PM, 23rd Aug                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com.           08:06 PM, 23rd Aug                   Sohaib                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return. · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max fashion) store across the OMAN. Here’s what you need to do.           08:06 PM, 23rd Aug                   Sohaib                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (maxfashion) store in the OMAN. · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           08:06 PM, 23rd Aug                   Sohaib                   Is there anything else that I can help you with?           08:07 PM, 23rd Aug                     User                    Ok           08:09 PM, 23rd Aug                     User                    so I will get cash refund           08:09 PM, 23rd Aug                     User                    ??           08:09 PM, 23rd Aug                   Sohaib                   If you have paid AS cash on delivery the refund will be initiated as cash value if you return it via store           08:11 PM, 23rd Aug                     User                    Yes           08:12 PM, 23rd Aug                     User                    ok           08:12 PM, 23rd Aug                     User                    thank you           08:12 PM, 23rd Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:12 PM, 23rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3013804