Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Aug 2021 14:11:00 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Team,</span></b></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Greetings!!</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please note that we have arranged for delivery under ticket# 2772522 .</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#595959'>Should you need further information, please do not hesitate to contact us.</span></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#7F7F7F'>Best Regards,
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<div class="MsoNormal" style="line-height:13.5pt;mso-line-height-rule:exactly"><span style='font-family:"Trebuchet MS","sans-serif";color:#410099;letter-spacing:-.15pt'>FATEMA SALEH
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<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>CS AGENT<br>
Customer Service Department-BH </span></div>
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<span style="font-size:13.5pt;font-family:Webdings;color:#009900">P</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#009900'> Please consider the environment before printing this email.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Faraz Lohani [mailto:[email-masked]]
<br>
<b>Sent:</b> Monday, August 16, 2021 04:27 PM<br>
<b>To:</b> Fatema Saleh Abdo Ahmed Mohamed; Max; BH Customer Care<br>
<b>Cc:</b> Sukesh Nambath; Escalations Dxbteam<br>
<b>Subject:</b> RE: [#2942550] - need escalation ------ AWB# 290193069759 .</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi
<a href="mailto:[email-masked]" id="OWAAM127FE59C81414F5F9ED310B86F2B77C9" rel="noreferrer">
<span style="text-decoration:none">@Fatema Saleh Abdo Ahmed Mohamed</span></a>,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>This is still undelivered. Kindly do the needful and get it delivered ASAP.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Faraz Lohani</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Escalation Desk – Web Team</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Fatema Saleh Abdo Ahmed Mohamed &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Sunday, August 8, 2021 4:31 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; BH Customer Care &lt;[email-masked]&gt;<br>
<b>Cc:</b> Sukesh Nambath &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2942550] - need escalation ------ AWB# 290193069759 .</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please note that below shipment out for delivery .</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#595959'>Should you need further information, please do not hesitate to contact us.</span></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS","sans-serif";color:#7F7F7F'>Best Regards,
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<div class="MsoNormal" style="line-height:13.5pt;mso-line-height-rule:exactly"><span style='font-family:"Trebuchet MS","sans-serif";color:#410099;letter-spacing:-.15pt'>FATEMA SALEH
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Customer Service Department-BH </span></div>
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<span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#410099'>Ext.:</span><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>
 5251 </span>
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<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>+973 17 910 490
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<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'>Tubli, Bahrain
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<div class="MsoNormal" style="line-height:9.75pt;mso-line-height-rule:exactly"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#939598'><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.smsaexpress.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7Ca8a7c49912fa4e755dca08d95a686eb0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637640226851574599%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=PrEmIOZ%2BXXhOVfDxmoDd1AZWh2EMuiiUEm55%2FpbmO2k%3D&amp;reserved=0" rel="noreferrer"><span style="text-decoration:none">www.smsaexpress.com</span></a>
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<b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Max [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
<br>
<b>Sent:</b> Sunday, August 8, 2021 11:05 AM<br>
<b>To:</b> BH Customer Care<br>
<b>Cc:</b> Sukesh Nambath; <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#2942550] - need escalation</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>Hi Team,<br>
<br>
Problem Statement: Update phone number<br>
<br>
Order Date: Jul 28, 2021<br>
Order ID:6333578929<br>
Tracking ID: 290193069759<br>
<br>
Kindly update the number and arrange delivery asap.<br>
Customer contact number: 0508949803 - 0558219649<br>
<br>
Regards,<br>
Sohaib</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>2942550:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI","sans-serif"'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2942550