Subject: Ticket Assigned - Conversation with arlene
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 15 Aug 2021 19:45:29 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arlene arlene                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arlene Bot:  Hi Arlene ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addi
 tional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0527699532            11:34 PM, 15th Aug                   Sohaib                   Hi Arlene&nbsp; ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:34 PM, 15th Aug                     arlene                    Hi i want to ask, my friend order online  and she wants to pay thru tabby payment but accidentally she check out and direct pay with her
  credit card           11:35 PM, 15th Aug                     arlene                    Can she still cancel.the order or if u could convert to tabby payment           11:36 PM, 15th Aug                   Sohaib                   Could you please share your order number so that I can assist you further?           11:36 PM, 15th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           11:38 PM, 15th Aug                     arlene                    9687751995           11:38 PM, 15th Aug                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we
  will process the refund for the same as soon as possible.           11:39 PM, 15th Aug                     arlene                    U got?           11:39 PM, 15th Aug                   Sohaib                   Is there anything else I can help you with?           11:39 PM, 15th Aug                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           11:40 PM, 15th Aug                   Sohaib                   Is there anything else I can help you with?           11:41 PM, 15th Aug                     arlene                    Ok great thank u      
      11:41 PM, 15th Aug                     arlene                    Can i get any direct contact regarding this matter to guide us           11:41 PM, 15th Aug                   Sohaib                   Sure you can contact us on 1800-123-1555           11:43 PM, 15th Aug                   Sohaib                   Is there anything else I can help you with?           11:43 PM, 15th Aug                     arlene                    How many days that will take for refund           11:43 PM, 15th Aug                   Sohaib                   It takes 7-14 days to be refunded           11:44 PM, 15th Aug                   Sohaib                   Is there anything else I can help you with?           11:44 PM, 15th Aug                     arlene                    Ok il follow your instruction. Thank u           11:44 PM, 15th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:45 PM, 15th
  Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2986159