Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 Aug 2021 19:32:25 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund hy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hy Bot:  Hi Hy ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to p
 rocess the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557436127            11:20 PM, 13th Aug                     hy                    ok           11:20 PM, 13th Aug                   Sohaib                   Hi&nbsp; ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           11:21 PM, 13th Aug                     hy                    hy           11:21 PM, 13th Aug                     hy                    where is yiur agent ?           1
 1:22 PM, 13th Aug                     hy                    hy shoaib           11:22 PM, 13th Aug                     hy                    sir please help me to.get back my refund           11:22 PM, 13th Aug                     hy                             11:23 PM, 13th Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           11:23 PM, 13th Aug                     hy                    This order i cancelled three weeks before . but still i didn't get my refund back           11:23 PM, 13th Aug                     hy                    please help me to solve this issue           11:24 PM, 13th Aug                     hy                    i am your regular customer but just i cancelled this order .but i didn't get any response from your team .its not good           11:24 PM, 13th Aug                   Sohaib                   As per the statu
 s, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:25 PM, 13th Aug                   Sohaib                   Is there anything else I can help you with?           11:25 PM, 13th Aug                     hy                    yes i know .my order is there problem is thats i cant pick that order .becuse i am 8n quarantine           11:26 PM, 13th Aug                     hy                    14 days finished ?           11:26 PM, 13th Aug                   Sohaib                   Kindly note that the count of 14 days started from the date that your order has been reached the store           11:27 PM, 13th Aug                     hy                    now 17 days . but i didn't received any mail from max about cancke           11:27 PM, 13th Aug             
         hy                    i count its 17 days now           11:28 PM, 13th Aug                   Sohaib                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp;           11:30 PM, 13th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:32 PM, 13th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2978084