Subject: Ticket Assigned - delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Aug 2021 18:01:47 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  delivery vijayprabu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vijayprabu Bot:  Hi Vijayprabu ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9686573741 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526290834            09:52 PM, 12th Aug                   Sohaib             
       Hi&nbsp; Vijayprabu ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:53 PM, 12th Aug                     vijayprabu                    i am looking for status of my shipment           09:53 PM, 12th Aug                     vijayprabu                    i suppose to get the shipment today           09:53 PM, 12th Aug                     vijayprabu                    till now no update           09:53 PM, 12th Aug                   Sohaib                   We have checked and it appears that the following order number: (9686573741) was placed on (11/08/2021). Please note the delivery time frame is 2-3 business days.           09:54 PM, 12th Aug                     vijayprabu                    nope. as per the site if i order with in some time will get in 12/08/21           09:55 PM, 12th Aug                     vijayprabu                    thats why i done it           09:55 PM, 12th Aug                   Sohaib  
                  We sincerely apologize for any inconvenience caused to you however, the delivery time frame is 2-3 business days as mentioned in the Shipping policy. We can try contacting the courier partner and ask them to contact you asap to arrange delivery with you but please note the delivery time frame will depend on the courier as this is a standard shipping order.           09:55 PM, 12th Aug                   Sohaib                   Is there anything else I can help you with?           09:57 PM, 12th Aug                     vijayprabu                    i am sure about the delivery period mentiond. and i was never told during my payment also about 2-3 days delivery frame           09:57 PM, 12th Aug                     vijayprabu                    so i am not going to get the shipement in next 3 days ?           09:57 PM, 12th Aug                   Sohaib                   Please be assured we will do our best to arrange that very soon on a priority basis, We would reque
 st you kindly allow us some time so we can fix that optimally&nbsp;           09:58 PM, 12th Aug                     vijayprabu                    ok fine. whats the procedure to cancel the order           09:59 PM, 12th Aug                     vijayprabu                    coz i am not able to see it in app since shipment is already shipped           10:00 PM, 12th Aug                   Sohaib                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. Once the order will return back to warehouse we will process the refund for the same as soon as possible.           10:00 PM, 12th Aug                     vijayprabu                    ok           10:00 PM, 12th Aug                   
 Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:01 PM, 12th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2975241