Subject: New Reply Received - need escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 10 Aug 2021 09:21:49 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Hi <div><br></div>
<div>Whats the status</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Aug 8, 2021 at 4:51 PM Sonal Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Hi Support <div><br></div>
<div>Please let me know when the issue will be resolved. I need the refund amount asap</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Sat, Aug 7, 2021 at 4:01 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Sonal,<br>
</div>
<div dir="ltr">
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">We’re
really sorry if we’ve taken longer than usual to get back to you.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">Our
team is working on your issue, and will get back to you as soon as possible.</div>
<div style="margin:0in 0in 0.0001pt"> </div>
<div style="margin:0in 0in 0.0001pt">
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
</div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2942117