Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 10 Aug 2021 07:12:33 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 10, 2021 11:53 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2929386] - need escalation
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<div dir="ltr">Hi Imran,<br>
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Thank you for your patience.<br>
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We would like to inform you that as the previous pickup was getting so much delayed so we have initiated a new return request for the same item in order for the collection to happen at the earliest. Our return and refunds are always meant to be a hassle free
 process. We would request you to please allow us some more time to proceed with the same.<br>
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Our courier partner will call you on +966503186175 soon to arrange time for collection. For your reference, you can track your return collection status by clicking here and using SD002693673.<br>
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Once again please accept our sincere apologies for the inconvenience due to collection delay.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2929386