Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 18:23:17 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation mariam                    Bot:  Hi again! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:04 PM, 04th Aug                   Sohaib                   Hi&nbsp;Mariam ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:05 PM, 04th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           10:06 PM, 04th Aug                     mariam                    yes           10:06 PM, 04th Aug                     mariam                    hello           10:06 PM, 04th Aug                     mariam                    i need help please           10:07 PM, 04th Aug                     mariam                    i bought an order my last order before i go to my vacation           10:07 PM, 04th Aug                   Sohaib                   We would be happy to help you. However for us to check and investigate, we would need some more information.           10:07 PM, 04th Aug                     mariam                    but when i came her the sizes was not correct           10:08 PM, 04th Aug                     mariam                    may i refund the 2 items when i back from my vacation           10:08 PM, 04th Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally? We appreciate your cooperation,,&nbsp;           10:09 PM, 04th Aug                     mariam                    sure one second           10:09 PM, 04th Aug                     mariam                    #9677238145           10:10 PM, 04th Aug                     mariam                    one men shoes and swim suit           10:10 PM, 04th Aug                     mariam                    these are the 2 items           10:10 PM, 04th Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           10:11 PM, 04th Aug                     mariam                    ok           10:12 PM, 04th Aug                   Sohaib                   In the meantime, an exchange is not available at www.maxfashion.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max fashion) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max fashion) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.max fashion           10:12 PM, 04th Aug                     mariam                    waiting for ur response           10:12 PM, 04th Aug                     mariam                    i am out of the country now           10:13 PM, 04th Aug                     mariam                    do u understand my request?           10:13 PM, 04th Aug                   Sohaib                   You can do that also Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. max fashion           10:15 PM, 04th Aug                     mariam                    dear when i came back from my vacation it will not be 14 days           10:16 PM, 04th Aug                   Sohaib                   As we can see that your order has been delivered successfully on 7/10/21 at 8:40 PM           10:16 PM, 04th Aug                     mariam                    yes           10:16 PM, 04th Aug                     mariam                    i am asking for an exception           10:17 PM, 04th Aug                     mariam                    as i tried here to change the size of the shose in my country but they dont have the model           10:18 PM, 04th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you&nbsp;However you won't be able to return the item as the already allowable time for return process has been expired as per our policy We'd appreciate your understanding and cooperation with us           10:18 PM, 04th Aug                     mariam                    you have to be cooperation as it is different situations           10:19 PM, 04th Aug                     mariam                    i am out of the country           10:19 PM, 04th Aug                     mariam                    its not in my hand           10:19 PM, 04th Aug                     mariam                    i will be back at 18 of August           10:19 PM, 04th Aug                   Sohaib                   However, We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:19 PM, 04th Aug                   Sohaib                   We appreciate your patience.           10:20 PM, 04th Aug                     mariam                    okay sure           10:20 PM, 04th Aug                     mariam                    this is my email so it will be more easy to contact with me [email-masked]           10:20 PM, 04th Aug                   Sohaib                   We will get back to you via email [email-masked]  as soon as we get any update from our concern team           10:20 PM, 04th Aug                   Sohaib                   Is there anything else I can help you with?           10:21 PM, 04th Aug                     mariam                    no please i dont have access to this email           10:21 PM, 04th Aug                     mariam                    so please put this email in my request           10:21 PM, 04th Aug                     mariam                    [email-masked]           10:21 PM, 04th Aug                   Sohaib                   Kindly note that we will updates you via email [email-masked]           10:22 PM, 04th Aug                     mariam                    okay waithing for ur response           10:22 PM, 04th Aug                   Sohaib                   Is there anything else I can help you with?           10:22 PM, 04th Aug                     mariam                    thank u           10:22 PM, 04th Aug                     mariam                    have a good night           10:22 PM, 04th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:22 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2942076