Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 17:48:26 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return marwa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  marwa Bot:  Hi Marwa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to proce
 ss the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336368646            09:30 PM, 04th Aug                   Sohaib                   Hi&nbsp;Marwa ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:31 PM, 04th Aug                     marwa                    Hello Sohaib, i have order an item and i received different item           09:31 PM, 04th Aug                     marwa                             09:31 PM, 04th Aug     
                 marwa                    i received this , instead of the natural type           09:32 PM, 04th Aug                     marwa                             09:32 PM, 04th Aug                   Sohaib                   155028971 - - Philips Avent Fast Flow Natural Teat - Pack of 2           09:34 PM, 04th Aug                     marwa                    yes , but i received the classic           09:34 PM, 04th Aug                     marwa                    ?           09:38 PM, 04th Aug                   Sohaib                   We sincerely apologize for any inconvenience caused to you&nbsp;However we will create a return request from our end to avoid any delay that might be happened in the future would you be okay with Me going ahead with that           09:39 PM, 04th Aug                     marwa                    yes please           09:40 PM, 04th Aug                     marwa                    what about the delivery fees ??           09:40 PM, 04th Aug       
             Sohaib                   THE FULL AMOUNT FOR YOUR ORDER WILL BE REFUNED BACK TO YOU           09:41 PM, 04th Aug                   Sohaib                   refunded *           09:41 PM, 04th Aug                     marwa                    okay           09:41 PM, 04th Aug                     marwa                    how you will get back the item?           09:41 PM, 04th Aug                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+97336556508). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further           09:44 PM, 04th Aug                     marwa                    thaaank you very much           09:46 PM, 04th Aug                   Sohaib                   It was a pleasure to assist you. Thank you 
 for shopping with us.  Have a wonderful day.           09:47 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2941961