Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Aug 2021 17:22:49 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:05 PM, 04th Aug                     hi                    hi good evening           09:06 PM, 04th Aug                     hi                    till now my return items not yet to pick up           09:07 PM, 04th Aug                   Sohaib                   Hi&nbs
 p; ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           09:08 PM, 04th Aug                     hi                    yes           09:10 PM, 04th Aug                     hi                    i receive the wrong items i need to return it to change to the onecthat i order           09:11 PM, 04th Aug                   Sohaib                   kindly provide us with more details about your inquiry so we can further assist you.Could you Please share your order number so we can be able to assist you optimally. We appreciate your cooperation,,&nbsp;           09:12 PM, 04th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           09:15 PM, 04th Aug                   Sohaib                   Hi, I'm not getting a response from you. Are we still connected?           09:15 PM, 04th Aug                     hi                    9682621593           09:15 PM, 04th Aug     
               Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold for a moment while we gather those details for you.           09:17 PM, 04th Aug                     hi                    ok           09:18 PM, 04th Aug                     hi                    thanks           09:18 PM, 04th Aug                     hi                    i already chat to mohammad and send all the details to him           09:18 PM, 04th Aug                   Sohaib                   Could you please confirm that if the following contact number is correct :&nbsp;+971507322487           09:19 PM, 04th Aug                     hi                    all i want to pick this wrong item to change to bossini blouse that inordered           09:20 PM, 04th Aug                     hi                    yes thats my number           09:20 PM, 04th Aug                   Sohaib                   Please be assured as we have now escalated this issue to our c
 oncerned team and they are closely working on this to fix it for you.&nbsp;&nbsp;           09:20 PM, 04th Aug                     hi                    hopefully           09:21 PM, 04th Aug                   Sohaib                   Is there anything else I can help you with?           09:22 PM, 04th Aug                     hi                    nothing else           09:22 PM, 04th Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 PM, 04th Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2941845