Subject: New Reply Received - need escalation
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 03 Aug 2021 09:05:43 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Hi Team, <div dir="auto"><br></div>
<div dir="auto">Is anyone working on this?</div>
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<div>On Sat, 31 Jul 2021, 19:29 Karthika Roopa, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi Team,<div dir="auto"><br></div>
<div dir="auto">The item got a crack with little and gentle use, which is not the quality expected from home centre. </div>
<div dir="auto"><br></div>
<div dir="auto">Regarding the warranty, it's mentioned in home centre website that, all household items have 1 year warranty. </div>
<div dir="auto"><br></div>
<div dir="auto">Please find relevant images attached for your reference. </div>
<div dir="auto"><br></div>
<div dir="auto">Thanks and Regards</div>
<div dir="auto">Karthika</div>
<div dir="auto"><br></div>
<div dir="auto"><br></div>
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<div dir="ltr" class="gmail_attr">On Fri, 30 Jul 2021, 20:19 Homecentre, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2843562</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 2843562<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammed Fahim : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Karthika,<br><br>Thank you for reaching out to us.<br><br>We sincerely apologize for any inconvenience caused however, we request you to please share some images of the item showing its deficiency along with the warranty card so that we can assist you accordingly with this.<br><br>We are looking forward to hear from you soon. Thank you for your cooperation!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2843562