Subject: Ticket Assigned - refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 01 Aug 2021 16:17:47 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  refund medha parthasarathy                    Bot:  Hi again! Bot:  Please enter your name Customer:  Hi ! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Medha Parthasarathy ,what do you need help with? Customer:  my name is Medh Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if yo
 u're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:39 PM, 01st Aug                   Sohaib                   Hi&nbsp;Medha ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           07:40 PM, 01st Aug                     medha parthasarathy                    Hi !           07:41 PM, 01st Aug                     medha parthasarathy            
         i actually communicated with you guys regarding this issue earlier also           07:41 PM, 01st Aug                     medha parthasarathy                    i received one of my orders in the morning and the mug i had bought has been delivered broken so i would like to return it and ask for a refund ! the package arrived in the morning and i messaged you guys           07:42 PM, 01st Aug                     medha parthasarathy                    about it           07:42 PM, 01st Aug                     medha parthasarathy                    and someone asked me to send a mail to you           07:42 PM, 01st Aug                     medha parthasarathy                    but my mails are not getting sent, i have been trying since morning but then i had some work so couldnt do anything about it           07:43 PM, 01st Aug                     medha parthasarathy                    https://www.splashfashions.com/ae/en/write-to-us           07:43 PM, 01st Aug                  
    medha parthasarathy                    hence i sent the mail in this link here           07:43 PM, 01st Aug                     medha parthasarathy                    now i dont know what to do           07:43 PM, 01st Aug                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           07:43 PM, 01st Aug                     medha parthasarathy                    because i want the refund of the money for the mug as it was delivered broken           07:43 PM, 01st Aug                     medha parthasarathy                    have pics as prood as well           07:44 PM, 01st Aug                     medha parthasarathy                    how can i send you the pics           07:44 PM, 01st Aug                     medha parthasarathy                    your email isnt working           0
 7:44 PM, 01st Aug                     medha parthasarathy                    none of my mails are reaching you           07:44 PM, 01st Aug                     medha parthasarathy                    can you give me your whatsapp number           07:44 PM, 01st Aug                   Sohaib                   Could you please provide us with your order number and pic of the item you can upload it via this conversation so we can be able to fix that for you optimally           07:45 PM, 01st Aug                     medha parthasarathy                    it is not getting attached here as well           07:48 PM, 01st Aug                     medha parthasarathy                    i would suggest you to give me a whatsapp number           07:49 PM, 01st Aug                     medha parthasarathy                    or another email id           07:49 PM, 01st Aug                   Sohaib                   We are truly sorry for any delay happened.we'd appreciate Your patience.Please hold f
 or a moment while we gather those details for you.           07:50 PM, 01st Aug                     medha parthasarathy                    sure sure           07:50 PM, 01st Aug                   Sohaib                   We would request you to drop your item via the link given below: https://www.splashfashions.com/ae/en/write-to-us           07:55 PM, 01st Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally? We appreciate your cooperation,,&nbsp;           07:55 PM, 01st Aug                     medha parthasarathy                    i already filled this           07:55 PM, 01st Aug                     medha parthasarathy                    can i attach a picture in that ?           07:55 PM, 01st Aug                   Sohaib                   Yes we would request you to upload the attached there           07:59 PM, 01st Aug                     medha parthasarathy                    there is no option to 
 upload here           08:00 PM, 01st Aug                   Sohaib                   Could you Please share your order number so we can be able to assist you optimally? We appreciate your cooperation,,           08:07 PM, 01st Aug                     medha parthasarathy                    Order #9683324411           08:07 PM, 01st Aug                   Sohaib                   Could you please provide us with item name as in your order           08:09 PM, 01st Aug                     medha parthasarathy                    Unicorn Print Mug with String Light Gift Set           08:10 PM, 01st Aug                   Sohaib                   We would like to inform you that we have processed the refund of the amount (AED21.60 ) on (01/08/2021) and the amount you paid online will be refunded back to your original payment method within 7-14 working days.           08:12 PM, 01st Aug                     medha parthasarathy                    Thank you so much !           08:12 PM, 01st Aug  
                  Sohaib                   Is there anything else I can help you with?           08:12 PM, 01st Aug                     medha parthasarathy                    can you tell me, what must i do with the mug?           08:12 PM, 01st Aug                     medha parthasarathy                    will someone cometocollect the damaged piece ?           08:12 PM, 01st Aug                   Sohaib                   You can preserve the item with you           08:13 PM, 01st Aug                   Sohaib                   Is there anything else I can help you with?           08:14 PM, 01st Aug                     medha parthasarathy                    Will someone collect it ?           08:14 PM, 01st Aug                   Sohaib                   Kindly note that the item will not be collected from your side you can keep the item           08:16 PM, 01st Aug                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a won
 derful day.           08:17 PM, 01st Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2929103