Subject: New Reply Received - Wrong Items!
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 31 Jul 2021 22:32:22 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  Wrong Items!  Ticket comment <div dir="auto">THIS!!!! I EXPLAINED IT ALREADY<div dir="auto"> STOP PLAYING DUMB! </div>
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<div>On Mon, Jul 12, 2021, 4:00 PM LJ Toscano &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">again explain why 2.45kd i paid the full amount! dont make me recall all over again review everything i send to you! what the hell is this? i lost 3 items i returned everything that i didnt now orde you received it. AND YOU REFUNDED ME 1 ITEM ONLY??!!!! HOW ABOUT THE 2 ITEMS???!! FYI THE REMAINING REFUND FOR ME IS<div dir="auto"> 2.75kd + 4.25 <div dir="auto">TOTAL OF 7KD </div>
<div dir="auto">7KD You'll need to refund. RESPOND ASAP! </div>
<div dir="auto">your Giving me too much of a Problem!!</div>
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<div dir="ltr" class="gmail_attr">On Mon, Jul 12, 2021, 3:49 PM LJ Toscano &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">again Max personels. Please don't make more problems. what is this?!!!! 2.45 kd? are you joking me right now?<div dir="auto">how? do you think im that stupid? stop stealing money! i already put up so many references so that i wont give you troubles solving my problem! . and yet more stupid people working in your support? </div>
<div dir="auto">what happens now? do something dont make me wait again!</div>
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<div dir="ltr" class="gmail_attr">On Sat, Jul 10, 2021, 11:05 AM LJ Toscano &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Ok, thank you. <br>
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<div dir="ltr" class="gmail_attr">On Wed, Jul 7, 2021 at 4:05 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Lian,</div>
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<div dir="ltr">Thank you for contacting us and we apologize for the inconvenience caused to you.</div>
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<div dir="ltr">As per the online tracking, we can see that the returned items were collected from you on July 01, but delivered back to us on July 06. It will take us 1-2 business days from the time we receive your return to issue your refund. Once the refund is processed the amount you paid will be refunded back to the original ode of payment within 7-14 working days.<br><br>You will be notified once the refund is processed from our end.<br><br>We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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<br><div><br></div>-- <br><div dir="ltr"><div dir="ltr">Best Regards,<div>☺</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2741440