Subject: Re: Refund Approval - 9660003196
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Thu, 29 Jul 2021 09:13:03 -0700 (MST)

Hi Jessie, 

As per customer, he has no idea to whom he handed over the item. As per him he returned it with some other order and when we asked to let us know the order he mentioned the following order number: 9664881235. He does not have the date either on which the customer returned the item. 

On oracle no data on this, asked warehouse to try checking with item id once- looks like you also tried getting an update on the same. As per Deepak, the item id is not under that RVP. 

Please advise further. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Sohaib Ahmed" <[email-masked]> 
Sent: Thursday, July 29, 2021 9:58:08 AM 
Subject: RE: Refund Approval - 9660003196 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Really couldn’t find the below item on another return. 

Which courier team did the customer hand it over? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, July 28, 2021 6:09 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Sohaib Ahmed <[email-masked]> 
Subject: Refund Approval - 9660003196 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2625373 

Child ticket id: 2857438 

Order Date: May 10, 2021 

Order ID: 9660003196(Babyshop) 

Return Tracking ID: RP052221002039 

Total Price: AED 567 

Issue Description: Customer has contacted regarding return and refund issue. Customer informed returning the below mentioned item however, he does not know under which order number he returned the item nor he was given any return receipt by the courier partner: 

162384940 - Tommee Tippee - Tommee Tippee Quick Cook Baby Food Maker, Refund Value: AED 489 

Case history: Customer contacted us May 28, order was delivered on May 11, 2021 and informed us regarding the delay of his return and refund. A child ticket was raised to WH under child ticket id: 2857438, Warehouse confirmed not receiving this item, as per courier nothing is collected under the return tracking shared. Customer also have confirmed that he might have returned the item under a separate order as the return was getting delayed. We have also tried checking on oracle with the alternate order number which he shared: 9664881235 and with the order number he placed the order: 9660003196, nothing received on oracle. 

Customer is persistent that he returned the item and asking to refund on priority. 

Customer's history: Customer is shopping with us since Nov, 2019 and has a total of 29 completed orders with us. 

Assistance required: Please assist us to get a refund approval in this case so we can close this case. 

Thank you for your help. 

Regards, 

Apoorv 
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