Subject: New Reply Received - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 29 Jul 2021 11:29:14 +0000

Hi Sohaib Ahmed,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/-vGZvx5vl6W390bmg3uTcw~~/AALN9wA~/RgRi48SDPVcDc3BjQgpg_wORAmFofH6bUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
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Kindly note that we will proceed with the collection at the earliest as requested.<br>
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Best regards, 
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<span class="labelnormal"><span class="labelname_sf">Azmy Awad </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>29/7/2021 2:33 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; EMP561 Sajeda Alghneimin ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2889942] need escalation<br>
 
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<div>There is a new comment in the ticket submitted by مريم to HelpMaxAE</div>
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Comment added by : Akshay Berry<br>
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<a href="mailto:[email-masked]" id="OWAAM4912864A0BB44863B2B9ED59CF9F52FB" rel="noreferrer"><span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAM627C2C52962044B2B3569912076C624C" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a> <a href="mailto:[email-masked]" id="OWAAMCB651BBB09774683A860D92402ADF855" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@Mirza Muhammad</span></a>
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<div class="MsoNormal">Reminder for collection.</div>

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<div class="MsoNormal">Regards,</div>

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<div class="MsoNormal"><b><span style="font-size:12pt">Akshay Berry</span></b></div>

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<span style="font-size:10pt">Email: </span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10pt">[email-masked]</span></a>
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<div class="MsoNormal"><span style="font-size:10pt">T: +971 4 5172125</span></div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, July 25, 2021 1:20 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2889942] - need escalation</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear Team,  <br>
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We will do our best to arrange the collection at the earliest convenience.<br>
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Best regards, <br>
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<span class="labelnamesf">Sajeda Alghneimin </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C6701d0f72b2d4ab4cdc808d94f4d657a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637628016099973196%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=eoRHDG38t7CoMoexuiHE%2F1%2BzYOvsLm3rvel0AXXz86g%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0MzQ3NjU4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.huaESy9nvkJqBwtmmnsdMkXur3cpeCzT5usnymzhImw" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C6701d0f72b2d4ab4cdc808d94f4d657a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637628016099983185%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=B%2FsrTCnbEsPAQhFoI12p9f6ws4uLwF3YDfraMTZnAhY%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;color:#f26641;text-decoration:none">www.shipa.com</span></a><span class="labelnormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif"> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>25/7/2021 12:44 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2889942] - need escalation<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Collection<br>
Order Date: Jul 14, 2021<br>
Order ID: 6329547781<br>
Tracking ID: SD002530407</span></div>

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<span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need Urgent Collection</span>
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<span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: The return request was created on 16/07/2021 and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Thu, 22 Jul at 4:25 AM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Late Collection</span><br>
<span class="separator">Order Date: Jul 14, 2021</span><br>
<span class="separator">Order ID: 6329547781</span><br>
<span class="separator">Tracking ID: SD002530407</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Assistance Required: Need Urgent Collection</span></span>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Issue Description: The return request was created on 16/07/2021 and till now the item has not been collected from the customer so kindly arrange the collection on a priority basis.</span><br>
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<span class="separator">Regards,</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">​Sohaib</span></span></div>

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<span style="font-size:1pt;font-family:'fdtktid';color:white">2889942:1125156</span>
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