Subject: Refund Approval - 9660003196
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Sohaib Ahmed <[email-masked]>
Date: Wed, 28 Jul 2021 07:09:22 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval. 

Ticket ID: 2625373 
Child ticket id: 2857438 
Order Date: May 10, 2021 
Order ID: 9660003196(Babyshop) 
Return Tracking ID: RP052221002039 
Total Price: AED 567 

Issue Description: Customer has contacted regarding return and refund issue. Customer informed returning the below mentioned item however, he does not know under which order number he returned the item nor he was given any return receipt by the courier partner: 
162384940 - Tommee Tippee - Tommee Tippee Quick Cook Baby Food Maker, Refund Value: AED 489 

Case history: Customer contacted us May 28, order was delivered on May 11, 2021 and informed us regarding the delay of his return and refund. A child ticket was raised to WH under child ticket id: 2857438, Warehouse confirmed not receiving this item, as per courier nothing is collected under the return tracking shared. Customer also have confirmed that he might have returned the item under a separate order as the return was getting delayed. We have also tried checking on oracle with the alternate order number which he shared: 9664881235 and with the order number he placed the order: 9660003196, nothing received on oracle. 

Customer is persistent that he returned the item and asking to refund on priority. 

Customer's history: Customer is shopping with us since Nov, 2019 and has a total of 29 completed orders with us. 

Assistance required: Please assist us to get a refund approval in this case so we can close this case. 

Thank you for your help. 

Regards, 
Apoorv