Subject: Ticket Assigned - return
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Mon, 26 Jul 2021 18:37:24 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  /startOver Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something? You can do it in 2 easy ways.  1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599288874            10:19 PM, 26th Jul                     hello                    Ok can i send photo ?           10:19 PM, 26t
 h Jul                   Sohaib                   Hi&nbsp; ,Good Evening, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you.           10:20 PM, 26th Jul                     hello                    For the broken item ?           10:20 PM, 26th Jul                     hello                    Some items broken ??           10:20 PM, 26th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           10:20 PM, 26th Jul                     hello                             10:21 PM, 26th Jul                     hello                             10:22 PM, 26th Jul                     hello                             10:22 PM, 26th Jul                     hello                             10:23 PM, 26th Jul                     hello                    Wh
 at shall i do ?!           10:23 PM, 26th Jul                   Sohaib                   Could you please let us know the item name as per in your order so we can be able to investigate further We'd appreciate your and cooperation with us           10:24 PM, 26th Jul                     hello                    Vase           10:24 PM, 26th Jul                   Sohaib                   163183207 - - Knight Metal Vase - 29 cm           10:24 PM, 26th Jul                     hello                             10:25 PM, 26th Jul                     hello                    No ponde glass vase           10:25 PM, 26th Jul                     hello                    10 pieces           10:25 PM, 26th Jul                     hello                    This one           10:25 PM, 26th Jul                   Sohaib                   Could you please confirm that and quantity of items you have received in damage situation           10:25 PM, 26th Jul                   Sohaib                  
  162505470 - - Ponde Glass Vase           10:27 PM, 26th Jul                   Sohaib                   Could you please confirm that and quantity of items you have received in damage situation           10:27 PM, 26th Jul                     hello                    10 pieces dameged           10:28 PM, 26th Jul                   Sohaib                   We sincerely apologize for any inconvenience caused to you&nbsp;However we will create a return request from our end to avoid any delay that might be happened in the future would you be okay with me going ahead with that for you           10:29 PM, 26th Jul                     hello                    Ok           10:30 PM, 26th Jul                   Sohaib                   please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+96599288874). If the collection has still not been done after allowing th
 at time please do get back to us and let us know, we will be happy to assist you further           10:31 PM, 26th Jul                   Sohaib                   We have created a return request at this moment for you           10:32 PM, 26th Jul                   Sohaib                   Is there anything else I can help you with?           10:34 PM, 26th Jul                   Sohaib                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:36 PM, 26th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2907031