Subject: Ticket Assigned - escalaneed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Jul 2021 08:44:50 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalaneed rana                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:54 PM, 15th Jul                     rana                    Hi Mayar, its me Rana again with you           08:54 PM, 15th Jul                   badri                   Hi, Rana Thank you for contacting us. My name is badri , I will be happy to assist you.           08:55 PM, 15th Jul                     rana                    Mr badri           08:55 PM, 15th Jul                     rana                    Can you please go through the above chat           08:56 PM, 15th Jul                     rana                    It will be easy for me           08:56 PM, 15th Jul                     rana                    Any way Mr. Mayar knows the details very well           08:56 PM, 15th Jul                     rana                    Reference id is 119532031026           08:57 PM, 15th Jul                     rana                    Can you please help me refund the amount of 6.670kd           08:58 PM, 15th Jul                   badri                   It will just take a moment to go through the details – Can you allow me for that ?           09:01 PM, 15th Jul                     rana                    Sure           09:01 PM, 15th Jul                     rana                    Please go ahead           09:01 PM, 15th Jul                   badri                   Is this is your register email [email-masked]           09:03 PM, 15th Jul                     rana                    Yes           09:03 PM, 15th Jul                   badri                   It will just take a moment to go through the details           09:06 PM, 15th Jul                     rana                    Carry on           09:07 PM, 15th Jul                     rana                    Please           09:07 PM, 15th Jul                     rana                    I am waiting           09:07 PM, 15th Jul                   badri                   Have checked with your concern bank ? about the transaction id           09:08 PM, 15th Jul                     rana                    Yes           09:08 PM, 15th Jul                   badri                   It is all depending on this transaction-id           09:08 PM, 15th Jul                     rana                    They they told it has been debited already           09:08 PM, 15th Jul                     rana                    So please check with the home center           09:09 PM, 15th Jul                   badri                   \Kindly share with me the  transaction-id           09:09 PM, 15th Jul                     rana                    119532031026           09:09 PM, 15th Jul                   badri                   The amount has been detucted           09:12 PM, 15th Jul                   badri                   the date of detuction           09:13 PM, 15th Jul                     rana                    Yes           09:13 PM, 15th Jul                     rana                    Yesterday           09:13 PM, 15th Jul                   badri                   Your full name the email and the phone number           09:13 PM, 15th Jul                     rana                    Rana Tarannum           09:14 PM, 15th Jul                     rana                    [email-masked]           09:14 PM, 15th Jul                     rana                    60448203           09:14 PM, 15th Jul                   badri                   THE statement from your concerned bank showing the  detuction           09:14 PM, 15th Jul                     rana                             09:15 PM, 15th Jul                   badri                   Kindly make the statement from your concerned bank directly with the stamp           09:16 PM, 15th Jul                     rana                             09:17 PM, 15th Jul                     rana                    This is not enough my dear           09:18 PM, 15th Jul                     rana                    To bring the stamp statement has charge of 10kd           09:19 PM, 15th Jul                     rana                    Is it logical           09:20 PM, 15th Jul                   badri                   Please make it from your concern bank           09:20 PM, 15th Jul                     rana                    If you can do something please help me           09:20 PM, 15th Jul                     rana                    Otherwise i will take a legal help           09:20 PM, 15th Jul                   badri                   The stamp is not necessary   but makes it from the bank directly           09:21 PM, 15th Jul                     rana                    Can you please give me active customer care number           09:21 PM, 15th Jul                   badri                   Sorry for that           09:21 PM, 15th Jul                     rana                    The above statement i share you from mobile app of the bank           09:21 PM, 15th Jul                     rana                    Even message what i received shared to you           09:22 PM, 15th Jul                     rana                    I dont know after all details you are insisting me to bring statement           09:22 PM, 15th Jul                   badri                   We will do our best kindly allow us some time           09:23 PM, 15th Jul                   badri                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.&nbsp;&nbsp;           09:23 PM, 15th Jul                     rana                    In Sha Allah           09:23 PM, 15th Jul                     rana                    Alll the available details handed over to you           09:24 PM, 15th Jul                     rana                    Please do a favour           09:24 PM, 15th Jul                   badri                   Is there anything else I can assist you with today?           09:28 PM, 15th Jul                     rana                    Only please help me to get refund           09:29 PM, 15th Jul                     rana                    Update me if any           09:29 PM, 15th Jul                   badri                   Sure           09:30 PM, 15th Jul                     rana                    Or if you need more information please feel free to contact me           09:30 PM, 15th Jul                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:30 PM, 15th Jul                     rana                    Dont concider as fixed           09:30 PM, 15th Jul                     rana                    As still my problem is not yet resolved           09:31 PM, 15th Jul                     rana                    Thanks           09:31 PM, 15th Jul                   badri                   Will be sharing the update with you     as soon as we&nbsp; get the confirmation from the team           09:31 PM, 15th Jul                   badri                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:31 PM, 15th Jul                     rana                    Thanks           09:31 PM, 15th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2865677