Subject: Ticket Assigned - need escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 20 Jul 2021 18:36:12 +0000

Hi Sohaib Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation joanita fernandes 

Bot:  Hi, welcome! Bot:  Please enter your name Customer:  joanita fernandes Bot:  Hi Joanita Fernandes ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9676861857 Bot:   
 
Your order status is  : Processing 
 
 If you have not received your order, Home Delivery takes 5 to 8 days. 
 
 You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive. 
 Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547394897  
          05:27 PM, 11th Jul      

            
 mayar                  
 Hi Joanita Fernandes 
 ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. 
          05:28 PM, 11th Jul 

            
 mayar                   .مرحبا  طاب يومك معك ميار,يسرني أن أساعدك            05:28 PM, 11th Jul 

              
 joanita fernandes 
                   Good Evening Mayar           05:28 PM, 11th Jul      

            
 mayar                   Good evening           05:29 PM, 11th Jul 

              
 joanita fernandes 
                   There os           05:29 PM, 11th Jul      

              
 joanita fernandes 
                   There is one partial order pending           05:29 PM, 11th Jul      

            
 mayar                   Could you please allow me 2 minutes to check your order details?           05:30 PM, 11th Jul 

              
 joanita fernandes 
                   Ok           05:30 PM, 11th Jul      

            
 mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:33 PM, 11th Jul 

              
 joanita fernandes 
                   Om           05:34 PM, 11th Jul      

              
 joanita fernandes 
                   Ok           05:34 PM, 11th Jul      

              
 joanita fernandes 
                   So will i be contacted via email           05:34 PM, 11th Jul      

            
 mayar                   Yes           05:34 PM, 11th Jul 

            
 mayar                   Is there anything else i can help you with?            05:34 PM, 11th Jul 

              
 joanita fernandes 
                   Nothing else           05:35 PM, 11th Jul      

              
 joanita fernandes 
                   Thank you for your assistance           05:35 PM, 11th Jul      

            
 mayar                  
 It was a pleasure to assist you. Thank you for shopping with us. 
 Have a wonderful day. 
          05:35 PM, 11th Jul 

       

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